customer service headset

Why Customer Service Can’t Always Be Taught

How do you teach customer service? Some things just can’t be taught.  I found my first job after college at The Danbury Mint – a high-end collectibles company selling porcelain dolls, figurines, sports memorabilia and the like – by seeing

Business Books on a Bookshelf

10 Customer Experience Books Worthy of Discussion

One of the featured segments on the Experience This! podcast is called Book Report, where we feature an important customer experience or customer service book and share it in a unique way. Instead of recording an interview with the author

Customer service books

The Best Books And Board Games For Staying At Home

In order to encourage people to #stayathome during the COVID-19 pandemic, I’ve compiled a list of my favorite books, board games, and household necessities for you to peruse. I’ve launched my own Amazon Storefront which will be continually updated. Please