customer experience Archives

Customer Service

Reputation Is Critical Across Industries – Here Is How You Can Improve It

In today’s business landscape, your reputation is everything – and customers play a pivotal role in shaping it. In the digital age, where every review can make or break a…

Dan Gingiss

5 min read

Customer Experience

Beyond the Price Tag: How Tariffs Impact the Customer Experience

When the topic of tariffs comes up, the conversation often centers on economics, politics, and international trade relationships. We’ll leave those discussions to the experts while we look at tariffs…

Dan Gingiss

5 min read

Customer Experience

Cold Weather School Closures: Setting Customer Expectations

As bitterly cold temperatures spread across the country this week, many parents face the challenge of prospective school closures. Unexpected days off create havoc for students, teachers, parents and the…

Dan Gingiss

5 min read

Customer Experience

5 Ways To Stop ‘Taxing’ Your Customers

It’s Tax Day in the United States, a day that causes dread for millions of Americans (at least those not receiving a hefty refund). But many consumers feel as though they are…

Dan Gingiss

5 min read

Customer Experience

Five Ways To Show Customers You Love Them On Valentine’s Day

Let’s face it – without customers, we don’t have a business. So why do so few companies remember to show some love to their existing customers? Usually, they are too…

Dan Gingiss

5 min read

Customer Experience

Shopping For A Car? Why The Auto Industry Is Losing Customers Despite Vehicle Shortages

I was recently shopping for a car that happens to be in very high demand. I found a local dealership that showed three vehicles “in transit” and called to tell…

Dan Gingiss

5 min read

Customer Experience

How to Create Extraordinary Experiences: Essential Tips and Strategies

If you want to know how to create extraordinary experiences, start by redefining “extraordinary.” Sure, you could hire Beyoncé for a private concert, followed by a private fireworks show, and…

Dan Gingiss

5 min read

General Business

Why It Pays To Embrace The Middle in Politics and Business

When it comes to politics in the United States, all the money is on the left and the right. But when it comes to business, it may pay to embrace…

Dan Gingiss

5 min read

Customer Experience

Why Language Is Critical In Customer Experience

Every point of communication between a business and its customers is an opportunity to enhance the customer experience. In particular, the language companies use can either educate or confuse. Here…

Dan Gingiss

5 min read

Customer Experience

Master the Art of Being Witty: Tips and Tricks to Enhance Your Wit.

Being Witty can make you more memorable, but what exactly is Witty and what are some examples? “Witty” is the “W” in the “WISER” methodology outlined in my new book, The…

Dan Gingiss

5 min read

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