customer experience Archives

Customer Experience

What Makes An ‘Amazing’ Customer Experience?

I was recently interviewed by customer service expert Shep Hyken for his TV show, Be Amazing or Go Home! Shep and I go way back. He gave an amazing and…

Dan Gingiss

6 min read

Customer Experience

Know Your Audience For A Better Customer Experience

Last week I had the pleasure of delivering a keynote speech on customer experience at the CX Summit in Cartagena, Colombia. The setting was the beautiful Hilton Cartagena, and the…

Dan Gingiss

5 min read

Customer Experience

Customer Experience Experts: How Can Companies Recover From The Pandemic?

The COVID-19 pandemic changed everything for businesses, particularly when it comes to customer experience. Companies were forced to deal with closures, employees working from home, supply chain issues, and an…

Dan Gingiss

5 min read

Customer Experience

The Savannah Bananas Baseball Team Has Hit It Big With ‘Fans First’

The Savannah Bananas are an independent baseball team in a summer college league—a level or two below in quality of an “A-level” Minor League Baseball team. The owner, Jesse Cole,…

Dan Gingiss

5 min read

Digital Experience

How Easter Eggs Play A Role In Customer Experience

This week marks the celebration of three major religious holidays: Easter, Passover, and Ramadan. But only one of these holidays lends its name to hidden secrets within video games, movies,…

Dan Gingiss

5 min read

Customer Experience

Help! The ATM Took My Money And I Don’t Know What To Do

It finally happened. After 48 years of life, about 35 of them with a debit card, I finally got stiffed by an ATM machine. The ATM took my money. It…

Dan Gingiss

5 min read

Customer Experience

Does Your Company Need A Chief Experience Officer?

A growing number of companies are installing a chief experience officer (CXO) into the C-suite, with responsibility for every facet of the customer journey. Harvard Business Review even makes the…

Dan Gingiss

5 min read

Customer Experience

The ‘Last Mile’ in Retail is Often the Most Important

Product delivery, also known as the “last mile” in retail, is often the most complex part of the transaction because it’s usually dependent on third parties. It’s been a strange…

Dan Gingiss

5 min read

Events

Events Marketing and Attendee Experience

Events marketing and attendee experience have become one and the same. After all, the best way to market an event is by attendees sharing their positive experiences with friends and…

Dan Gingiss

5 min read

Customer Experience

How to use video for Sales, Marketing & CX

Video is everywhere, and many pundits are recommending that companies and individuals use video for sales, marketing, and customer experience. But how? What are the best use cases for letting…

Dan Gingiss

5 min read

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