Insights to Take Your Customer Experience toThe Next Level

We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on all the latest news, trends, and practices in CX!

interviews

Customer Experience
Video is everywhere, and many pundits are recommending that companies and individuals use video for sales, marketing, and customer experience. But how? What are the best use cases for letting…

Dan Gingiss

5 min read

Customer Experience
One of the featured segments on my Experience This! podcast is called Book Report, where we feature an important customer experience or customer service book and share it in a…

Dan Gingiss

5 min read

Customer Service
Dan Gingiss:Cameron Weeks is the co-founder and chief executive officer of Edify Labs, a customer service technology company. Tell us a little about Edify, Cameron.  Cameron Weeks: Sure. We built…

Dan Gingiss

5 min read

Events
There's a lot going on in the world, but as my grandmother used to say this, this too will pass. And when it does, we’ve got to be ready to…

Dan Gingiss

5 min read

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