I recently spent almost a week in Las Vegas for a mixture of work and fun. It’s easy to get consumed by all of the sights and sounds of a city that truly doesn’t sleep, but as usual, I couldn’t help myself — I had to observe the varying elements of customer experience everywhere I went.
I’d love it if you’d check out those posts and let me know what you think. Whether you are a fan of Las Vegas or not, I think you’ll appreciate the ideas presented. You’ll probably also have some comments about what you read, and I’d love to hear them!