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Insights to Take Your Customer Experience toThe Next Level

We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on all the latest news, trends, and practices in CX!

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Events

Events Marketing and Attendee Experience

Events marketing and attendee experience have become one and the same. After all, the best way to market an event is by attendees sharing their positive experiences with friends and…

Dan Gingiss

5 min read

Social Media

The Entrepreneur Who Changed Social Media Management For Good

I recently interviewed Kate Bradley Chernis, CEO of social media platform Lately, on The Experience Maker live show. Here is an edited transcript of the interview. Dan Gingiss: Welcome to…

Dan Gingiss

5 min read

Customer Service

Why Customer Service Can’t Always Be Taught

How do you teach customer service? Some things just can’t be taught.  I found my first job after college at The Danbury Mint – a high-end collectibles company selling porcelain…

Dan Gingiss

5 min read

General Business

Taking Your Small Business to the Next Level

Guest post by Aurora Coleman It’s not particularly breaking news that the US economy has taken a plunge since the COVID-19 pandemic hit. The whole country went into a recession, companies…

Dan Gingiss

5 min read

Customer Experience

Positive Customer Experience Examples Are More Shareable, Study Says

A recent study by business process outsourcing company Sitel Group uncovered a startling statistic about the relationship between customer experience and social media. It found that while 30% of consumers who have had a negative customer…

Dan Gingiss

5 min read

customer care training program
Customer Service

5 Key Components of a Social Customer Care Training Program

Once you’ve hired the right people to be the face of your social care program, it’s time to train them. This may overlap with existing customer service training in your…

Dan Gingiss

5 min read

social media trolls in customer service
Customer Service

Social Media Trolls in Customer Service: A Strategy Guide

Social media trolls? Haters gonna hate. The word “haters” wasn’t particularly common in the English lexicon until the late 1990s, and “haters gonna hate” first appeared in the lyrics of…

Dan Gingiss

5 min read

Customer Service

How to Hire the Right Social Customer Care Agents

No social care program can be successful without the right people interacting with your customers and prospects. The hiring of the front-line social care staff should be thoughtful, strategic, and…

Dan Gingiss

5 min read

Customer Service

Customer Service Track Shines at Social Media Marketing World

Although it is, at its essence, a marketing conference, the annual Social Media Marketing World gathering in San Diego is constantly adapting in step with the ever-changing world of social…

Dan Gingiss

5 min read

Customer Service

28 Experts Predict the Future of Social Customer Care

Social media is the first marketing channel where customers can actually talk back. This is a new concept for traditional brand marketers, who are used to being able to completely…

Dan Gingiss

5 min read

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BringThe Experience Maker™

To Your Next Event

Event planners love working with Dan because he’s easy to partner with and guaranteed to wow your audience. Audiences love him because his strategies are simple, actionable, and fun. Book Dan and give your attendees a keynote they’ll talk about long after the event.

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