employee training

How Learning About Your Own Company Can Make You A Better Leader

Throughout my career in Corporate America, I always taught my teams the importance of learning “enough to be dangerous” about the rest of the company. Examples of Learning About The Company For example, at Discover Card, I worked mainly on

customer service icon on sticky note

How to Hire the Right Social Customer Care Agents

No social care program can be successful without the right people interacting with your customers and prospects. The hiring of the front-line social care staff should be thoughtful, strategic, and intentional, as it will set up the rest of the program to be able to scale in the future.