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Insights to Take Your Customer Experience toThe Next Level

We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on all the latest news, trends, and practices in CX!

voice of the customer

Digital Experience

How Discover Card Uses Voice Of The Customer To Improve Digital Experience

Discover Card is a leading credit card issuer in the United States and also my employer from 2006 to 2015. My last role there, from April 2013 to November 2015,…

Dan Gingiss

5 min read

Reducing steps
Customer Experience

Reducing Steps | CX Weekly with Dan Gingiss

Welcome to CX Weekly, where Dan Gingiss shares customer experience tips! Watch the video by clicking above, or read the transcript below! Hey, I'm Dan Gingiss and today I want…

Dan Gingiss

2 min read

Customer Service

Don’t Fear Customer Complaints | CX Weekly with Dan Gingiss

Welcome to CX Weekly, where Dan Gingiss shares customer experience tips! Watch the video by clicking above, or read the transcript below! Hey, everyone, this is Dan Gingiss and today,…

Dan Gingiss

5 min read

Customer Experience

VOC vs. AOC | CX Weekly with Dan Gingiss

Welcome to another edition of CX Weekly, where Dan Gingiss shares customer experience tips! Watch the video by clicking above, or read the transcript below! Hi everyone, I'm Dan Gingiss…

Dan Gingiss

5 min read

Customer Experience

Forgotten Password | CX Weekly with Dan Gingiss

Welcome to CX Weekly, where Dan Gingiss shares customer experience tips! Watch the video by clicking above, or read the transcript below to learn how you can improve your website's…

Dan Gingiss

5 min read

General Business

6 Tips for Making Customer Insights Actionable

Images courtesy of SentiSum Guest Post by Ben Goodey Customer support leaders are often up against the same problem: Support tickets come in high volumes and are usually unfettered, qualitative…

Dan Gingiss

5 min read

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Event planners love working with Dan because he’s easy to partner with and guaranteed to wow your audience. Audiences love him because his strategies are simple, actionable, and fun. Book Dan and give your attendees a keynote they’ll talk about long after the event.

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