This is NOT just another newsletter...

Don't miss out on customer experience content and insights to help you stand out from the competition! You can unsubscribe any time, but you won't want to!

    5 Key Components of a Social Customer Care Training Program

    Once you’ve hired the right people to be the face of your social care program, it’s time to train them. This may overlap with existing customer service training in your organization, but there will need to be some added elements that are specific to social care.