Get More Customers
Without More Selling

Are you finding it harder and harder each year to meet sales or revenue goals?
Are you stuck trying to compete on price or product?

Are you frustrated because leadership isn’t paying attention?
I’ve been there.

As a marketing and customer experience leader at Discover, Humana, McDonald’s and a late-stage startup, I saw those same issues first-hand. But I learned how to be successful in all of those roles by focusing on the one thing that matters most — the customer. Without customers, there is no business; but with happy customers, the business thrives because people stay longer, spend more, and tell their friends and colleagues.

What’s my secret?

I found simple, practical, and inexpensive ways to improve the customer experience, and then I watched as customer satisfaction scores vastly improved and brand sentiment on social media became more positive. At Discover, we even won the coveted J.D. Power Award for Customer Satisfaction for the very first time under my digital leadership. In short, I became The Experience Maker™ at my company.

Now it’s your turn.

The good news is that since I’ve been in the trenches (with the battle scars to prove it!) I can save you loads of time and frustration by teaching your employees how each one of them can become how to become The Experience Maker™ at your company.

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Remarkable results in just 6 weeks.

The Experience Maker™ is the only program of its kind to deliver the CX knowledge needed to transform any company into a customer-centric powerhouse full of raving fans.

How It Works:

The Experience Maker e-learning course includes 6 on-demand classes totaling more than 4 hours worth of content that your employees can watch at their convenience.

They’ll learn each step of my proprietary methodology for creating remarkable customer experiences and how to apply them at your organization.

Combining more than 20 years in marketing and customer experience with dozens of interviews with leading companies, I have compiled the best practices from the world’s best companies into a system called WISER that is easy to learn and easy to implement. Each class will cover a different letter of the WISER acronym.

Your team will learn how to:

  • Transform your organization’s brand voice to be Witty and memorable.
  • Create an Immersive customer journey.
  • Add social elements to experiences to make them easily Shareable.
  • Re-think ordinary experiences and elevate them to Extraordinary.
  • Become more Responsive to your customers.
  • Plus: Best practices for listening to customers and becoming a social care leader.
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Money Back Guarantee!

You pay only for the licenses you need, and if you aren’t happy, you don’t pay.

Stop waiting for things to improve on their own. We both know that is unlikely to happen. This is the catalyst you’ve been looking for to take your company’s customer experience to the next level. Start keeping more of your loyal customers so you can stop selling!

Book a 30-minute mini-strategy call with Dan to see if the course is a good fit!