As a marketing and customer experience executive at Discover, Humana, and McDonald’s, Dan found simple, practical, and inexpensive ways to improve the customer experience, which in turn improved customer satisfaction scores and brand sentiment.
At Discover, he played a key role in the company winning the coveted J.D. Power Award for Customer Satisfaction for the very first time. In short, he became The Experience Maker™ at each company where he worked.
Today, Dan teaches individuals, teams, and audiences around the world how to become The Experience Maker at their organization and elevate their brand to a customer-centric experience leader. Whether it’s a sold-out room with thousands of people or an invitation-only mastermind group with a handful of top clients, Dan always brings a unique energy and delivery style that both educates and entertains.
Dan’s keynotes are an experience in themselves:
Being a customer experience guy, Dan feels it’s his responsibility to create a remarkable experience for each audience that they’ll surely remember and be inspired to apply to work the very next day.
But don’t take our word for it! Here’s what a recent audience member had to say after a keynote in Kansas City in June 2023:
“Thank you for the most powerful, informative and entertaining keynote I have ever attended.”
Leadership | Sales | Marketing
HR | Culture | Teams
Marketing | Culture | Leadership
Co-Presented with Shonnah Hughes
Competition is tougher than ever. Competing on price is a loser’s game, and competing on product is getting harder and harder as almost everything is becoming commoditized.
So what’s left? The answer is customer experience, and The Experience Maker will show you exactly how to create remarkable experiences that will be your best sales and marketing strategy.Buy Now
For 20+ years, Dan Gingiss has held leadership roles at top brands like Discover, McDonald’s and Humana. His experience in the trenches runs the gamut of marketing, customer service and customer experience.
He understands the dynamics of transforming organizations and challenges that entails, as shown when he led a team to win the J.D. Power Award for Customer Satisfaction.
Now, Dan brings his knowledge to organizations across the globe through his engaging keynotes, workshops, and coaching.
Talk to Dan to see if he’s a good fit for your event or company meeting.
Schedule a free 30-Minute Keynote Inquiry Call.