DAN GINGISS

Turn Every Employee Into
The Experience Maker™

Customer experience isn’t a multi-year, multimillion-dollar transformational project. It’s a series of little things that are simple, practical, and inexpensive. And those little things add up to big business impact. It starts with each employee asking: 

How is what I’m doing going to affect the customer?

How can I make our customers’ lives better today?

It sounds simple, but the status quo isn’t going to get you there. You need a strategy. You need inspiration. And you need to get everyone on board from the CEO to the custodian, and everyone in between. So where do you start?

The short answer: You need a CX keynote from Dan Gingiss!

The longer answer is that you need to create a culture of Experience Makers that are WISER than the competition. Experience Makers are focused on the customer with everything they do, creating customer experiences that are:

The WISER methodology is like a secret recipe for customer experience success, except it’s not secret, and you don’t need a Michelin-star chef to pull it off. It’s a simple, proven framework to turn every employee into an Experience Maker.

🚫 Before WISER:

• You’re stuck competing on price and product, fighting for attention in a crowded market.
• Your customers leave, and you don’t know why. (This is called a “leaky bucket”.)
• Employees treat CX like someone else’s problem (which means no one owns it).

✅ After WISER:

• You stand out for all the right reasons – your customer experience.
• Customers stick around because they love doing business with you.
• Employees get excited about delivering experiences worth sharing.

Join the brands already transforming customer experience with Dan Gingiss.

Dan’s keynote dates fill up fast – grab yours before someone else does!

“Dan’s keynote and workshop really helped our team recognize the importance of the customer experience. Our attendees left for the day with the confidence that they can create meaningful and extraordinary customer experiences without having to break the budget. He was engaging, funny, and thought-provoking. We would love to collaborate with him again in the future.”

Director of Human Resources

Dortch Enterprises

He left the audience not only EXCITED about customer experience, but also empowered to make CX a priority.

Beth Ingebretson

MarCom Manager | Avtex

Dan not only delivered, but he exceeded my wildest expectations. Dan’s stories around real-world, shareable customer experiences, meant actionable insights for our customers [and] made me rethink my own experiences. Dan is a masterful storyteller, great human, and a treat to get to meet in person! Highly recommend!

Deon Nicholas

CEO, Forethought

Truly transformative.

Carrie Hansen

EVP & Chief Operating Officer, AssetMark, Inc.

Dan was an outstanding speaker, but even more, our attendees raved about the connections made with him off stage. He helped us deliver a fantastic experience for our attendees this year and we hope to continue collaborating with him in the future.

Kelley Blanchard

Executive Vice President, Career Education Colleges and Universities

Dan’s presentation literally inspired our teams to create highly attainable, immediately actionable, delightful experiences for our guests.  We received feedback from many attendees that Dan’s session was one of the highlights of our entire conference.

Deb Mattes

VP, Property Management | Starwood Retail Partners

We hired Dan as our keynote speaker for our company’s International Sales Conference. His address was not only exciting and engaging, it also brought a new perspective to perfecting the customer experience! Dan’s real-life examples and experiences provided our employees with tangible ways to create unforgettable customer interactions while helping to grow their businesses and our own through partnership. Thank you for your unique perspective on such an important topic in our industry!

Kat Finger

Marketing Program Manager, POOLCORP

“Dan was the ‘icing on the cake’ to our full day of speakers and workshops! With his upbeat and relatable content, our peers left feeling invigorated and ready to apply his easy-to-use techniques in their various fields. Thanks Dan!”

Sara Shields

Program Manager, International Live Events Association – Chicago Chapter

You achieved a remarkable trifecta: your message was actionable, inspiring, and delivered with an engaging flair that captivated both our onsite and virtual attendees.

Tom Hershberger

Marketing Practice Director, University of Wisconsin E-Business Consortium

Dan really captured the audience’s attention… [his] thought-provoking presentation will stay with you.

Sara Broderick

VP of Membership, MPI Chicago Area Chapter

His keynote featured some peak emotional moments that resonated with our audience, while also offering easy-to-implement tactics for them, no matter what size business they owned or worked for… Every experience we had with him deepened our trust and confidence.

Liz Walz

Vice President of Education, Marine Retailers Association of the Americas

Of the thousands of audience members who have attended Dan’s keynotes, 99% found the experience valuable, 96% said they wanted to another of Dan’s talks, and they rated him as Fun (96%), Relevant (95%), Inspiring (94%), Actionable (94%), and Educational (94%). See why clients and audience members rave about Dan – read more testimonials here.

Treat your organization to a Dan Gingiss keynote experience that is every event planner’s dream. 

Dan Gingiss creates an experience for his clients that is the highest example of everything he advocates in his keynotes. He delivers incredible value by sharing simple techniques to eliminate customer pain points and consistently create memorable experiences. 

Dan’s fast-paced, energetic presentation style is more than just an hour-long sugar high. He creates a transformative, enduring experience for the audience with clear takeaways they can begin using the very next day.

Every day without The Experience Maker is a missed opportunity to keep more customers, improve loyalty, and stand out in your industry.

Your audience deserves a keynote that inspires and delivers results. Let’s make your event unforgettable – explore Dan’s keynotes & workshops.