Named one of top CX experts in the world by Global Gurus
Listed among the best customer experience books of all time by BookAuthority
Highest earned designation from the National Speakers Association
Led the team that won Discover’s first customer satisfaction award
Thought leadership featured in major news outlet
Lindsay Pross
Most businesses burn through their sales and marketing budgets trying to win customers’ hearts, only to lose them over a customer service fail. It’s like planning the perfect first date… and then ghosting them.
The solution isn’t chasing more new customers – it’s creating experiences that your existing customers want to return for and tell others about.
That’s what Dan Gingiss has been doing for decades – for some of the world’s most recognizable brands.
Dan doesn’t just talk about customer experience; he’s lived it. He has worked for some of the largest brands in the world – like Discover, McDonald’s, and Humana – and he knows exactly how real businesses create loyalty. Now you can too, without breaking the bank.
Dan contributed significantly to Discover winning its first J.D. Power Award. His relentless focus on digital experience, contagious belief, leadership and grit were key elements of our success.
Harit Talwar
Today, Dan helps organizations in any industry create remarkable customer experiences without breaking the bank. The result? More customers who spend more, stay longer, and tell everyone about you, allowing you to:
Unlock your organization’s full potential to deliver unforgettable customer experiences – book Dan Gingiss, the most experienced voice in customer experience, today!
Customer experience isn’t a multi-year, multimillion-dollar transformational project. It’s a series of little things that are simple, practical, and inexpensive. And those little things add up to big business impact. It starts with each employee asking:
How is what I’m doing going to affect the customer?
How can I make our customers’ lives better today?
It sounds simple, but the status quo isn’t going to get you there. You need a strategy. You need inspiration. And you need to get everyone on board from the CEO to the custodian, and everyone in between. So where do you start?
The short answer: You need a CX keynote from Dan Gingiss!
The longer answer is that you need to create a culture of Experience Makers that are WISER than the competition. Experience Makers are focused on the customer with everything they do, creating customer experiences that are:
The WISER methodology is like a secret recipe for customer experience success, except it’s not secret, and you don’t need a Michelin-star chef to pull it off. It’s a simple, proven framework to turn every employee into an Experience Maker.
🚫 Before WISER:
✅ After WISER:
Join the brands already transforming customer experience with Dan Gingiss.
Dan’s keynote dates fill up fast – grab yours before someone else does!
Director of Human Resources
Beth Ingebretson
Deon Nicholas
Carrie Hansen
Kelley Blanchard
Deb Mattes
Kat Finger
Sara Shields
Tom Hershberger
Sara Broderick
Liz Walz
Of the thousands of audience members who have attended Dan’s keynotes, 99% found the experience valuable, 96% said they wanted to another of Dan’s talks, and they rated him as Fun (96%), Relevant (95%), Inspiring (94%), Actionable (94%), and Educational (94%). See why clients and audience members rave about Dan – read more testimonials here.
Watch Dan in action – this is what your audience will experience!
Dan Gingiss creates an experience for his clients that is the highest example of everything he advocates in his keynotes. He delivers incredible value by sharing simple techniques to eliminate customer pain points and consistently create memorable experiences.
Dan’s fast-paced, energetic presentation style is more than just an hour-long sugar high. He creates a transformative, enduring experience for the audience with clear takeaways they can begin using the very next day.
Every day without The Experience Maker is a missed opportunity to keep more customers, improve loyalty, and stand out in your industry.
Your audience deserves a keynote that inspires and delivers results. Let’s make your event unforgettable – explore Dan’s keynotes & workshops.
What sets great brands apart? Keynote speaker and author Dan Gingiss shares his proven strategies for creating unforgettable customer experiences in CXO Magazine. From the power of small moments to the role of AI in CX, his insights will inspire you to rethink how you connect with your customers.
Don’t miss this chance to learn from one of the top minds in the game! Read the full article in CXO Magazine.
We’ll ask about the date, number of attendees, and your goals.
BONUS: Get a free signed copy of Dan’s book.
Or just give us a little info and we’ll get back to you lickety-split! Want even more choices? Email Dan at dan@dangingiss.com or call (508) BOOK-DAN (266-5326). We make the experience easy!