Helping you create customer experiences that reduce churn, boost loyalty, and turn your audience into your most powerful marketing channel.
Helping you create customer experiences that reduce churn, boost loyalty, and turn your audience into your most powerful marketing channel.
Many organizations are stuck in a vicious cycle. Racing to the bottom competing on price, chasing new customers, and losing the ones they’ve already earned.
Known as The Experience Maker™, Dan Gingiss has helped some of the largest brands in the world create some of the happiest customers in the world through extraordinary experiences.
Dan shares the very best of his two decades in CX to help you create happy customers who spend more, stay longer, and tell everyone about you.
Ok, I’ve heard enough!
Many organizations are stuck in a vicious cycle. Racing to the bottom competing on price, chasing new customers, and losing the ones they’ve already earned.
Known as The Experience Maker™, Dan Gingiss has helped some of the largest brands in the world create some of the happiest customers in the world through extraordinary experiences.
Dan shares the very best of his two decades in CX to help you create happy customers who spend more, stay longer, and tell everyone about you.
Check Availability for Your Event
Dan delivers the kind of presentation event planners love and audiences remember.
For the Audience: Fast-paced, engaging, and packed with real-world strategies they can use immediately, and remember long after.
For Meeting Professionals: Seamless to work with, professionally delivered, and guaranteed to make you look like a rockstar!
For the Organization: Actionable ideas that improve loyalty, reduce churn, and turn CX into a long-term growth engine.
“Dan’s presentation literally inspired our teams to create highly attainable, immediately actionable, delightful experiences for our guests. We received feedback from many attendees that Dan’s session was one of the highlights of our entire conference.”
Deb Mattes
VP Property Management, Starwood Retail Partners
Dan didn’t just talk about the ultimate client experience; he gave us one! Easy to work with, unforgettable for our audience, and weeks later my team is STILL putting his WISER framework to work. Do yourself a favor and book him!
Cheryl Braunschweiger
SVP Residential Lending, NOVA Home Loans
“Dan not only delivered, but he exceeded my wildest expectations. Dan’s stories around real-world, shareable customer experiences, meant actionable insights for our customers and made me rethink my own experiences. Dan is a masterful storyteller, great human, and a treat to get to meet in person! Highly recommend!”
Deon Nicholas
CEO, Forethought
“I had never seen a business speaker get a standing ovation from our group until Dan spoke to them about Customer Experience.”
Lindsay Pross
Event & Travel Manager | Benco Dental
“Dan not only delivered, but he exceeded my wildest expectations. Dan’s stories around real-world, shareable customer experiences, meant actionable insights for our customers and made me rethink my own experiences. Dan is a masterful storyteller, great human, and a treat to get to meet in person! Highly recommend!”
Deon Nicholas
CEO, Forethought
“Dan’s presentation literally inspired our teams to create highly attainable, immediately actionable, delightful experiences for our guests. We received feedback from many attendees that Dan’s session was one of the highlights of our entire conference.”
Deb Mattes
VP Property Management, Starwood Retail Partners
“Do yourself a favor and book him!”
Cheryl Braunschweiger
SVP Residential Lending, NOVA Home Loans
Dan’s helped brands like McDonald’s, Discover, and Humana create remarkable customer experiences, and he can do the same for you.
Whether it’s on stage, in the room, or through tools your team uses every day he makes CX simple, practical, and powerful—so your customers stay longer, spend more, and tell everyone about you.
01
Big energy. Big takeaways. Zero fluff.
Dan’s high-energy, story-driven keynotes give teams the tools to create remarkable experiences that keep customers longer, get them to spend more, and turn them into your best marketers.
02
Make CX Real for Your Team.
Interactive, hands-on sessions where teams learn to spot pain points, create memorable moments, and start becoming Experience Makers® right in the room.
03
Keep the CX Momentum Going All Year.
From strategic advisory and on-demand courses to plug-and-play toolkits, Dan’s resources help you embed customer experience into your culture, one powerful moment at a time.
Hey There!
Your customers don’t remember transactions. They remember experiences. And those experiences don’t have to be expensive or complicated; they just have to be intentional.
For over 20 years, I’ve helped some of the world’s largest brands prove that small, simple changes can drive big results. I showed my teams how to create remarkable experiences that created happy customers, who stayed longer, spent more, and told everyone about our brand.
That’s exactly what I bring to every keynote. High-energy storytelling, real-world examples, and actionable ideas that will transform your audience into Experience Makers®.
Your audience deserves a keynote that inspires and gets results — Dan Gingiss delivers.
Every day without The Experience Maker® is a missed opportunity to keep more customers, improve loyalty, and stand out in your industry.
Stop competing on price, and start winning with experiences your customers can’t stop talking about.
In this expanded edition, Dan walks you through his proven WISER framework — Witty, Immersive, Shareable, Extraordinary, Responsive — so you can transform every customer interaction into remarkable experiences that drive loyalty, advocacy, and growth.