Contact Dan

After 20+ years leading companies in Marketing & Customer Experience, Dan is sharing the secret to their success.

For 20+ years, Dan led teams in nearly every marketing channel — from direct mail to email to social media. He also served in multiple customer service and customer experience leadership roles. Dan combines his professional experience at brands like Discover, McDonald’s and Humana with tons of real-life examples from B2C and B2B companies of all sizes to recommend actionable, profitable CX solutions.

Many speakers and consultants have never actually experienced life “in the trenches” at a company. Dan understands those dynamics and challenges and provides unique credibility, including leading a team that won the J.D. Power Award for Customer Satisfaction.

OK, But Who Is This
Dan Gingiss Guy?

He’s a customer experience speaker who’s got the professional credentials, but he’s also a fun-loving human who is passionate about creating a remarkable experience wherever he goes.

Here are some of the experiences that have shaped Dan:

  • He is a licensed bartender who makes a mean gin martini but also a secret-recipe cherry cosmo
  • He has sung the National Anthem with a group at three Major League Baseball stadiums
  • He once delivered a pizza to Michael Jordan (pepperoni and sausage from Domino’s)
  • He owns six vintage pinball machines and an original Galaga machine
  • He is the father to two teenagers and a senior rescue dog
  • He has traveled to more than 35 countries and more than 35 U.S. states

But wait, there’s more…

  • He is a lifelong, die-hard Chicago Cubs and Chicago Bears fan
  • He plays in a summer softball league and was a league bowler for more than a decade
  • He spent a summer as a vendor at Wrigley Field and Comiskey Park in Chicago
  • His family’s old business, Gingiss Formalwear, appeared in a scene of The Blues Brothers
  • He placed second in the 5th-grade spelling bee
  • He once dressed up as Oscar The Grouch (garbage can and all) for a musical/comedy performance
  • He wrote the Foreword to a book in Italian (OK so it was translated but it still counts)
  • He has been the commissioner of a fantasy baseball league for more than 20 years
  • He serves on the Board of Directors of his college newspaper, The Daily Pennsylvanian
  • He’s a really good whistler (especially of ’80s tunes)
  • He once waited at a stoplight next to Mr. T. (one of them was driving a white Rolls Royce)
  • He became smitten with a cute Labrador puppy, not realizing that Julia Roberts was walking it

Top Media Outlets Look To Dan For Insight

Dan is a sought-after commentator on all things marketing, social media, customer experience and customer service. His Fortune 300 professional experience and independent client work have equipped him with the knowledge and insights to educate others in the field.

The Customer Experience Books for TODAY.

Dan is the author of two books, The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. 

Dan details how your business CAN compete on customer experience when you create a remarkable experience for your customers. They will become your best marketers and salespeople.

The result is more customers, who stay longer, spend more, and recommend your company to others.

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.