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After 20+ years leading companies in Marketing & Customer Experience, Dan is sharing the secret to their success.

For 20+ years, Dan led teams in customer experience, marketing, and customer service. He learned by doing, whether it was building a customer-centric culture or developing the leadership skills to get the most of employees. He became known as an outside-the-box thinker and the boss that everyone wanted to work for.

Today, Dan combines his professional experience at brands like Discover, McDonald’s and Humana with tons of real-life examples from B2C and B2B companies of all sizes to recommend actionable, profitable CX solutions.

Many speakers and consultants have never actually experienced life “in the trenches” at a company. Dan understands those dynamics and challenges and provides unique credibility, including a J.D. Power Award for Customer Satisfaction.

OK, But Who Is This
Dan Gingiss Guy?

He’s a customer experience speaker who’s got the professional credentials, but he’s also a fun-loving human who is passionate about creating a remarkable experience wherever he goes.

Here are some fun facts about Dan:

  • He is a licensed bartender who makes a mean gin martini and cherry cosmo
  • He has sung the National Anthem at three Major League Baseball stadiums
  • He once delivered a pizza to Michael Jordan (pepperoni and sausage from Domino’s)
  • He owns six vintage pinball machines and an original Galaga cocktail table.
  • He is the father to two teenagers and a senior rescue dog

But wait, there’s more…

  • His family’s business, Gingiss Formalwear, appeared in a scene of The Blues Brothers
  • He spent a summer as a vendor at Wrigley Field and Comiskey Park in ChicagoHe once performed as Oscar The Grouch for a musical/comedy show
  • He has been the commissioner of a fantasy baseball league for more than 20 years
  • He serves on the Board of Directors of his college newspaper, The Daily Pennsylvanian
  • He’s a really good whistler (especially of ’80s tunes)
  • He once waited at a stoplight next to Mr. T. (one of them was driving a Rolls Royce)

Top Media Outlets Look To Dan For Insight

Dan is a sought-after commentator on all things marketing, social media, customer experience and customer service. His Fortune 300 professional experience and independent client work have equipped him with the knowledge and insights to educate others in the field.

The Customer Experience Books for TODAY.

Dan is the author of two books, The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. 

Dan details how your business CAN compete on customer experience when you create a remarkable experience for your customers. They will become your best marketers and salespeople.

The result is more customers, who stay longer, spend more, and recommend your company to others.

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.

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