Dan Gingiss is an international keynote speaker who believes that a remarkable customer experience is your best marketing strategy. Dan doesn’t just talk about experiences; he creates an experience for your audience and delivers clear takeaways that they can put into action the very next day.
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For 20+ years, Dan led teams in customer experience, marketing, and customer service. He learned by doing, whether it was building a customer-centric culture or developing the leadership skills to get the most of employees. He became known as an outside-the-box thinker and the boss that everyone wanted to work for.
Today, Dan combines his professional experience at brands like Discover, McDonald’s and Humana with tons of real-life examples from B2C and B2B companies of all sizes to recommend actionable, profitable CX solutions.
Many speakers and consultants have never actually experienced life “in the trenches” at a company. Dan understands those dynamics and challenges and provides unique credibility, including a J.D. Power Award for Customer Satisfaction.
He’s a customer experience speaker who’s got the professional credentials, but he’s also a fun-loving human who is passionate about creating a remarkable experience wherever he goes.
Here are some fun facts about Dan:
Marie Shubin
Dana Knudsen
Josh Hafetz
Dan is a sought-after commentator on all things marketing, social media, customer experience and customer service. His Fortune 300 professional experience and independent client work have equipped him with the knowledge and insights to educate others in the field.
Dan is the author of two books, The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media.
Dan details how your business CAN compete on customer experience when you create a remarkable experience for your customers. They will become your best marketers and salespeople.
The result is more customers, who stay longer, spend more, and recommend your company to others.
Dan’s highly engaging keynotes deliver the purpose, energy, and enthusiasm for great experiences people can’t help but share. His lively presentation gets the entire organization aligned toward bringing a better experience to work with them every single day.
Dan Gingiss is a customer experience keynote speaker who creates a remarkable experience for audiences while teaching them to do the same for their customers.