Living at the Intersection of Marketing and Customer Experience

For 20+ years, Dan led marketing teams in nearly every marketing channel — from direct mail to email to social media. He also served in multiple customer service and customer experience leadership roles. Dan combines his professional experience at brands like Discover, McDonald’s and Humana with tons of real-life examples from B2C and B2B companies of all sizes to recommend actionable, profitable CX solutions.

Many speakers and consultants have never actually experienced life “in the trenches” at a company. Dan understands those dynamics and challenges and provides unique credibility, including leading a team that won the J.D. Power Award for Customer Satisfaction.

OK, But Who Is This
Dan Gingiss Guy?

He’s got the professional credentials, but he’s also a fun-loving human who is passionate about creating a remarkable customer experience wherever he goes.

Some fun facts about Dan Gingiss:

  • He is a licensed bartender who makes a mean gin martini but also a secret-recipe cherry cosmo
  • He has sung the National Anthem with a group at three Major League Baseball stadiums
  • He owns five vintage pinball machines and an original Galaga machine
  • He is the father to two teenagers, a senior rescue dog, and a rescue cat
  • He has traveled to more than 35 countries and more than 35 U.S. states
  • He is a lifelong, die-hard Chicago Cubs and Chicago Bears fan
  • He plays in a summer softball league and was a league bowler for more than a decade
  • He spent a summer as a vendor at Wrigley Field and Comiskey Park in Chicago

Even more fun facts…

  • His family’s old business, Gingiss Formalwear, appeared in a scene of The Blues Brothers
  • He placed second in the 5th-grade spelling bee
  • He once dressed up as Oscar The Grouch (garbage can at all) for a musical/comedy performance
  • He wrote the Foreword to a book in Italian (OK so it was translated but it still counts)
  • He has been the commissioner of a fantasy baseball league for more than 20 years
  • He serves on the Board of Directors of his college newspaper, The Daily Pennsylvanian
  • He’s a really good whistler (especially of ’80s tunes)
  • He’s had some pretty cool celebrity interactions:
    –  Delivered a pizza to Michael Jordan (pepperoni and sausage from Domino’s)
    –  Waited at a stoplight next to Mr. T. (one of them was driving a white Rolls Royce)
    –  Passed by Vince McMahon in the WWE headquarters (didn’t lay the smackdown)
    –  Denied an autograph from Sammy Sosa
    –  Met Harry Caray in the Wrigley Field TV booth
    –  Received a signed copy of Barbara Corcoran’s book then gave her a signed copy of his book (which she clearly read)
    –  Smitten by a cute Labrador puppy, not realizing that Julia Roberts was walking it

Top Media Outlets Look To Dan For Insight

Dan is a sought-after commentator on all things marketing, social media, customer experience and customer service. His Fortune 300 professional experience and independent client work have equipped him with the knowledge and insights to educate others in the field.

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The Go-To Resource For Customer Experience

Let’s face it: Competition is tougher than ever these days. Competing on price is a loser’s game — just ask the
two gas stations across the street from each other. And competing on product is getting harder and harder as
almost everything is copyable — just ask your favorite ride-share company.

So what’s left? How can companies stand out in a crowded marketplace that is constantly evolving?
The answer is customer experience, and Dan’s new book will show you exactly how to create remarkable experiences that will become your best sales and marketing strategy.

See Dan's Book

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