Becoming The Experience Maker™
As a marketing and customer experience leader at Discover, Humana, and McDonald’s, Dan found simple, practical, and inexpensive ways to improve the customer experience, which in turn improved customer satisfaction scores and brand sentiment. At Discover, he played a key role in the company winning the coveted J.D. Power Award for Customer Satisfaction for the very first time. In short, he became The Experience Maker™ at each company where he worked.
Today, Dan teaches individuals, teams, and audiences around the world how to become The Experience Maker at their company and elevate their brand to a customer-centric experience leader. Whether it’s a sold-out room of 1000+ people at INBOUND or an invitation-only mastermind group with a handful of top clients, Dan always brings a unique energy and delivery style that both educates and entertains.
Being a customer experience guy, Dan feels it’s his responsibility to create a remarkable experience for each audience that they’ll surely remember and be inspired to apply to work the very next day. He is available for live and virtual events, workshops, meetings, webinars, trainings, and more.
Meeting planners also enjoy the experience of working with Dan because he is responsive, always goes above and beyond, and of course, provides stellar customer service! Both client and audience feedback is always exceptional.