–Deon Nicholas, CEO, Forethought
If happy customers stay longer, spend more, and tell everyone about you, happy attendees focus longer, learn more, and keep coming back, year after year.
Dan makes your attendees happy by turning the CX successes of his teams at McDonald’s, Humana, Discover, AI marketing leader Persado, and more into the simple, powerful, actionable CX takeaways that participants long for.
As a Fortune 500 company executive, leader, and mentor, Dan understood both the challenges his teams faced in creating remarkable customer experiences and how to equip, inspire, and guide his teams to rise to meet those challenges.
Dan now speaks to audiences in the same, inspired way he led his former teams—not by relying on dry theories, cherry-picked research, or outdated and out-of-touch methods but by calling on his unmatched real-world experience and by understanding what real people need to create remarkable customer experiences at their own companies.
“The type of leader you would even move jobs to stay working for him.”
—Megan W.
“Thoughtful, strategic, smart and creative, Dan is the whole package.”
—Judy R.
Dan helped his teams rock CX by making them W.I.S.E.R. And now, your teams and your attendees can become W.I.S.E.R. to the true power of customer experience through a Dan Gingiss keynote event. There, they’ll learn just how to create the kinds of experiences that will make your customers stay longer, spend more, and tell everyone about you.
Enough already!
Check out Dan’s most popular programs below. Don’t let your audience miss out on the opportunity to gain these game-changing strategies! A remarkable event experience is always included.
All full-fee, in-person keynote engagements include:
✅ Engaging, multimedia keynote presentation (up to 1 hour)
✅ Dan is at your event for a full day to engage with your group
✅ Up to 100 signed copies of The Experience Maker and a live book signing
✅ Pre-event promotional video
✅ Keynote summary e-book for all attendees
✅ Exclusive WISER workbook for those who complete 90-second survey
Dan’s speaking calendar fills quickly! Secure your event date now to ensure your audience experiences his transformative insights.
Competition is tougher than ever these days. Competing on price is a losing game—just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything can be copied—just ask your favorite ride-share company.
So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?
In this fun and engaging keynote, customer experience speaker and former Fortune 500 executive Dan Gingiss will teach your audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.
Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers who spend more, are loyal longer, and recommend your company to others.
You’ll walk away from this keynote with the inspiration and the tools to go back to work and create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience too!
Dan’s audiences:
AI is revolutionizing businesses everywhere, but how can it be leveraged to further enhance the customer experience?
In this captivating keynote, customer experience expert (and former VP of Customer Success and Marketing at AI leader Persado) Dan Gingiss explores the transformative power of AI to go way beyond chatbots.
From hyper-personalization and predictive analytics to advanced virtual reality and next-generation customer service, discover how leading companies are using AI to delight customers and stay ahead of the competition.
Dan’s engaging demonstrations, real-time audience interactions, and compelling stories, including a memorable opening and finale (hint: check out the promo video!), will leave you inspired and equipped to harness AI’s full potential to elevate your customer experience strategy.
Key Takeaways:
We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone—everyone has an equal role to play.
This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.
Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity and expect that everyone—from the front-line customer service agent to the legal department to the custodial staff—is focused on making their experience remarkable.
Dan’s audiences:
Carrie Hansen
Tom Hershberger
Michael Barrette
Dean Nicholas
Melissa Whirledge
Marie Shubin
Josh Hafetz
Ashley Keating
Sara Broderick
Mau Guloy
Dan offers several hands-on engagement options:
Looking to take your team’s customer experience game to the next level?
In this dynamic and interactive session, participants put the WISER framework – Witty, Immersive, Shareable, Extraordinary, and Responsive – into action. Your team will roll up their sleeves and start brainstorming simple, practical, and inexpensive customer experience ideas for your organization that can be implemented right away.
This isn’t just a workshop – it’s an idea-generating engine that taps into the creativity of everyone in the room. By the end, you’ll have a long list of inspired, customer-focused improvements created by your own people.
Empowering, energizing, and packed with creativity, this workshop ensures that everyone leaves feeling like an Experience Maker, ready to bring these new ideas to life and share them across the organization.
Ready to unlock the power of your customers’ voices? Imagine transforming raw customer feedback into a goldmine of insights that propel your business forward. The Voice of the Customer Amplifier workshop does just that – and more. In this high-impact session, you’ll:
Companies have seen dramatically reduced call volumes, lower operational costs, higher satisfaction scores, and a customer experience that customers want to tell others about.
There’s nothing quite like the literal voice of your customer; it’s eye-opening and will revolutionize your business! Quarterly sessions recommended.
Go beyond theory and hear directly from the people who matter most – your customers. As an exclusive add-on to your event, Dan Gingiss will host a Live Customer Focus Group, a dynamic 30-minute session where real customers take the stage to share unfiltered insights about their experiences, preferences, and expectations. This session puts the actual voices of your customers front and center – offering a rare opportunity for company management and operators to listen, learn, and take action on real customer feedback.
Dan expertly moderates the discussion, asking insightful questions that uncover what customers love, what frustrates them, and what would keep them coming back. Then, the audience gets the chance to ask their own questions, diving deeper into what matters most to their business. If you want to truly understand your customers and elevate your brand, this immersive session is an eye-opening and game-changing addition to your event.
Customer expectations are evolving every day. Don’t wait! Let’s inspire real change together at your event.
Whether you’re planning a spectacular conference, meeting, or corporate event, we know you have many choices for your keynote speaker. None will be quite like Dan, though. Here’s why:
Dan provides real-world, time-tested CX solutions from the trenches, including 20 years as a former executive at three Fortune 500 companies.
Say no to long, boring slides that your audience hopelessly tries to digest or, worse, that your speaker reads. Dan’s presentation is all Dan all the time, so your audience will stay engaged, entertained, and educated.
Dan directly and successfully applied his CX solutions to multiple companies and industries—food and beverage, health insurance, payment card, AI/software, and beyond—so you can trust he’ll do the same for your company or industry. Your participants will feel Dan speaking directly to them and addressing the issues they face.
Dan isn’t a love-’em-and-leave-’em kind of speaker. You know the type—show up just before going on, give the speech, disappear, and now you feel like the Bachelorette who didn’t get a rose. Dan intentionally blocks a full day for networking, Q&A, book signing, and more.
No extravagant demands for first-class travel or Evian on ice. Dan is reachable, responsive, and generous with his time—including pre- and post-event meetings and promoting your event to his highly engaged followers.
Ask him about delivering a pizza to Michael Jordan, singing the National Anthem at three baseball stadiums, and all the other fun things he’s done. Plus, he offsets carbon emissions for every event, so, like, literally cool.
Contact Dan and his team to share details about your event and your meeting goals.
Lock in your date with a deposit, and get ready to promote your event!
Dan will schedule a pre-event consultation with your event planner to go over meeting details and logistics.
Dan comes prepared and will arrive early to perform sound checks, get familiar with the venue, and meet your team! He’ll also be available for the full day if desired.
What sets great brands apart? Keynote speaker and author Dan Gingiss shares his proven strategies for creating unforgettable customer experiences in CXO Magazine. From the power of small moments to the role of AI in CX, his insights will inspire you to rethink how you connect with your customers.
Don’t miss this chance to learn from one of the top minds in the game! Get the scoop today!
We’ve heard it over and over from meeting professionals: no matter how good the event is, people still return to their desks afterward and nothing changes.
That’s why we’ve developed a full suite of products and services aimed at maintaining the momentum of your event and reinforcing the customer experience message all year long.
Visit our dedicated Products & Services page and let’s discuss how we can create even more value, well beyond the event.
We’ll ask about the date, number of attendees, and your goals.
BONUS: Get a free signed copy of Dan’s book.
Or just give us a little info and we’ll get back to you lickety-split! Want even more choices? Email Dan at dan@dangingiss.com or call (508) BOOK-DAN (266-5326). We make the experience easy!
Dan Gingiss is a customer experience keynote speaker who creates a remarkable experience for audiences while teaching them to do the same for their customers.