Clients

Becoming The Experience Maker™

As a marketing and customer experience leader at Discover, Humana, and McDonald’s, Dan found simple, practical, and inexpensive ways to improve the customer experience, which in turn improved customer satisfaction scores and brand sentiment. At Discover, he played a key role in the company winning the coveted J.D. Power Award for Customer Satisfaction for the very first time. In short, he became The Experience Maker™ at each company where he worked.

Today, Dan teaches individuals, teams, and audiences around the world how to become The Experience Maker at their company and elevate their brand to a customer-centric experience leader. And Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style is meant to actually create an experience for the audience that they’ll surely remember. He is available for live and virtual events, workshops, meetings, webinars, trainings, and more.

Meeting planners also enjoy the experience of working with Dan because he is responsive, always goes above and beyond, and of course, provides stellar customer service! Both client and audience feedback is always exceptional as evidenced by Dan’s testimonials.




Keynote/Virtual Presentation:
How Remarkable Customer Stories Are Your Best Sales and Marketing Strategy

Let’s face it: Competition is tougher than ever these days. Competing on price is a loser’s game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything is copyable — just ask your favorite ride-share company. 

So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?

In this fun and engaging keynote, customer experience coach and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied. You’ll learn how to: 1) identify the types of experiences people share most often and why; 2) apply an easy, 5-step framework for creating remarkable, shareable experiences  3) see how  customer engagement generates increased loyalty; and 4) leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas. 

Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers, who stay longer, spend more, and recommend your company to others.

You’ll walk away from this keynote inspired to go back to work the next day with actionable steps  to create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too!

Are you ready for the experience of a lifetime?

Book Dan

 

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Keynote/Virtual Presentation:
Don’t Just Create Content, Create Experiences!

Blog posts are nice. Videos are great. Webinars rock. But your prospects and customers are being bombarded with so much content.

How can you stay relevant in a sea of content?

In this fun and engaging keynote, marketing consultant and former Fortune 500 executive Dan Gingiss will teach the audience that if they really want to acquire more customers and keep the ones they have, then creating remarkable experiences is a must. With some simple tweaks, any company can create customer experiences that people want to share with their friends and social media followers.

You’ll learn how to: 1) focus on retaining existing customers to help
your Sales team; 2) employ a simple methodology for creating remarkable experiences that will generate endless content; 3) leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas. 

You’ll see dozens of real-life examples of companies using customer experience to make the brand lovers louder than the haters, and you’ll walk away inspired to go back to work the next day and take action to create remarkable experiences for your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too!

Are you ready to stop creating more content, and start creating more experiences?

Book Dan
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Keynote/Virtual Presentation:
Winning at Social Media Customer Service

Social media has changed customer service forever. It has shifted power from brands to consumers, requiring a different way of thinking about customer engagement. It gave customers a voice, and with that they announced loudly and clearly what they wanted: a better experience. 

Is your contact center equipped for social media to become the channel of first resort for customer service?

In this tactical session, you’ll learn how to hire and train the right social care agents, select appropriate technology, design an efficient process and integrate social media with your core business and CRM – all from the guy who literally wrote the book on the topic.

You’ll learn how to: 1) navigate social media’s growing role in the overall customer experience; 2) develop your own Social Customer Care Philosophy; 3) decide which kind of technology fits with your company; 4) recruit and train a stellar team of social customer service agents; 5) establish a scalable process, including crisis management and proactive customer service; 6) integrate social media with the rest of your business.

As the “world’s most public customer service channel,” social media has different rules and requires a different kind of marketer and contact center agent – and a different kind of process – to succeed. 

Are you ready to differentiate your brand with stand-out social customer care?

Book Dan
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Virtual-Only Presentation:
What You Can Do Right Now To Engage Your Customers And Employees

You hardly need to be reminded that the world has completely and irrevocably changed with the onset of a global pandemic. In times of crisis, businesses must project calm, confidence, and leadership to their most important constituents — customers and employees.

What can you do right now to make customers and employees feel safe and valued?

In this unique and timely virtual presentation, customer experience coach and former Fortune 500 executive Dan Gingiss will teach the audience how to keep customers and employees engaged, pivot to a new reality, and move forward to future business growth. You’ll learn how to: 1) effectively communicate to customers with actionable information in the context of your business; 2) ways to adjust policies and procedures to ease the burden on everyone; 3) keep employees engaged and productive when working from home; and 4) leverage company resources to help/give back to the community at large. 

This is not the time to sit back and wait for the crisis to pass. Companies that take action right now to secure the safety and loyalty of their customers and employees will surely thrive in the “new normal” once the world emerges from the pandemic.

You’ll walk away from this presentation feeling empowered to ensure that your business not only survives this crisis, but thrives for many years to come.

Are you ready to take action right now on behalf of your most important constituents?

Book Dan
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Before you go, download Dan’s Speaker Brochure.