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Becoming The Experience Maker™

As a marketing and customer experience leader at Discover, Humana, and McDonald’s, Dan found simple, practical, and inexpensive ways to improve the customer experience, which in turn improved customer satisfaction scores and brand sentiment. At Discover, he played a key role in the company winning the coveted J.D. Power Award for Customer Satisfaction for the very first time. In short, he became The Experience Maker™ at each company where he worked.

Today, Dan teaches individuals, teams, and audiences around the world how to become The Experience Maker at their company and elevate their brand to a customer-centric experience leader. Whether it’s a sold-out room of 1000+ people at INBOUND or an invitation-only mastermind group with a handful of top clients, Dan always brings a unique energy and delivery style that both educates and entertains.

Being a customer experience guy, Dan feels it’s his responsibility to create a remarkable experience for each audience that they’ll surely remember and be inspired to apply to work the very next day. He is available for live and virtual events, workshops, meetings, webinars, trainings, and more.

Meeting planners also enjoy the experience of working with Dan because he is responsive, always goes above and beyond, and of course, provides stellar customer service! Both client and audience feedback is always exceptional.





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How A Remarkable Customer Experience Can Be Your Best Sales and Marketing Strategy

Don’t Just Create Content, Create Experiences!

Why Every Employee Is In The Customer Experience Business

Keynote:
How A Remarkable Customer Experience Can Be Your Best Sales and Marketing Strategy

Let’s face it: Competition is tougher than ever these days. Competing on price is a loser’s game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything is copyable — just ask your favorite ride-share company. 

So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?

In this fun and engaging keynote, customer experience coach and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied. You’ll learn how to: 1) identify the types of experiences people share most often and why; 2) apply an easy, 5-step framework for creating remarkable, shareable experiences  3) see how  customer engagement generates increased loyalty; and 4) leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas. 

Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers, who stay longer, spend more, and recommend your company to others.

You’ll walk away from this keynote inspired to go back to work the next day with actionable steps  to create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too!

Are you ready for the experience of a lifetime?

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Keynote:
Don’t Just Create Content, Create Experiences!

Blog posts are nice. Videos are great. Webinars rock. But your prospects and customers are being bombarded with so much content.

How can you stay relevant in a sea of content?

In this fun and engaging keynote, marketing consultant and former Fortune 500 executive Dan Gingiss will teach the audience that if they really want to acquire more customers and keep the ones they have, then creating remarkable experiences is a must. With some simple tweaks, any company can create customer experiences that people want to share with their friends and social media followers.

You’ll learn how to: 1) focus on retaining existing customers to help
your Sales team; 2) employ a simple methodology for creating remarkable experiences that will generate endless content; 3) leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas. 

You’ll see dozens of real-life examples of companies using customer experience to make the brand lovers louder than the haters, and you’ll walk away inspired to go back to work the next day and take action to create remarkable experiences for your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too!

Are you ready to stop creating more content, and start creating more experiences?

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Keynote:
Why Every Employee Is In The Customer Experience Business

We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.

This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.

You’ll learn: 1) How different teams such as marketing, finance, and legal shape the customer experience; 2) real-life examples of the impact of non-customer facing teams on the end customer; 3) how a company-wide commitment to CX improves customer loyalty.

Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.

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Why Book Dan