Contact Dan

Become The Experience Maker™

In today’s competitive world, the difference between winners and losers lies in not just how many customers you gain, but how many you keep. It can seem impossible to grow when you are always trying to fill a “leaky bucket.”

Instead of spending more and more money acquiring new customers, the best option for growth is to create remarkable experiences every day, for both your customers and employees.

When every employee is inspired and empowered to become The Experience Maker™ in your organization, work becomes more fun, which improves morale, employee and customer satisfaction, and – perhaps most importantly – sales. Why sales? Because happy customers stay longer, spend more, and tell others about you.

Dan Gingiss is an international keynote speaker who believes that a remarkable customer experience can be your best marketing. In today’s digital world, every experience can come online to social media with the tap of a button, so companies must ensure that every part of the customer journey is executed flawlessly. 

Thankfully, there are simple techniques to eliminate customer pain points and create memorable experiences throughout the customer life cycle. Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style is meant to actually create an experience for the audience that they’ll surely remember. 

Every speech concludes with clear takeaways that the audience can begin using the very next day. If you’d like to see how simple changes can transform your organization, reach out for a quick call with Dan.

Selected Clients

Check out Dan’s most popular programs below. To customize a CX program for your team, contact Dan to discuss your meeting goals and objectives.

Why A Remarkable Customer Experience Is Your Best Competitive Advantage

Let’s face it: Competition is tougher than ever these days. Competing on price is a loser’s game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything can be copied — just ask your favorite ride-share company.

So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?

In this fun and engaging keynote, customer experience coach and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.

Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers, who stay longer, spend more, and recommend your company to others.

You’ll walk away from this keynote inspired to go back to work the next day with actionable steps  to create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too!

Are you ready for the experience of a lifetime?

Dan’s audiences:

  • Learn the types of experiences people share most often and why.
  • Apply an easy, 5-step framework for creating remarkable, shareable experiences.
  • Leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas. 

Why Every Employee is in the Customer Experience Business

We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.

This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.

Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.

Dan’s audiences:

  • Learn how different teams such as marketing, finance, and legal shape the customer experience.
  • Discover real-life examples of the impact of non-customer facing teams on the end customer.
  • Realize how a company-wide commitment to CX improves customer loyalty.

Why It Pays To BELONG: The Intersection of Diversity, Inclusion & Customer Experience

Co-Presented with Shonnah Hughes

How well do you really know your customers? In almost every business across every industry, customers have become more diverse than ever before.

Whether you know it or not, your customer base is diverse in almost every way imaginable: gender, race, sexual orientation, religion, political affiliation, family structure, existence of disabilities, and more. And the spending power is staggering:

  • The LGBTQ+ community has $3.2 trillion in purchasing power. That’s “trillion” with a “T”.
  • African American, Asian American, Native American and Hispanic consumers have a combined $4.9 trillion in purchasing power.
  • One in four people in the United States have some form of disability, and the global purchasing power
    of people with disabilities is $8 trillion.

So how can businesses authentically engage with different communities to gain their loyalty and hard-earned dollars? By giving them a place to BELONG.

In this eye-opening and myth-busting keynote presentation, customer experience experts Dan Gingiss and Shonnah Hughes teach audiences why belonging matters and how it equates to business growth. They make the case that diversity, equity and inclusion (DEI) is more than just good hiring practices; it’s about building
products and services with your diverse customer base in mind and being inclusive in your marketing.

Your audience will learn:

  • What it means to BELONG and how to create it at your company.
  • Specific examples of companies authentically embracing diverse customers.
  • How diversity and inclusion leads to better products, improved customer experience, and higher profits.

Your audience will walk away inspired with actionable steps to create a deeper connection with ALL of your customers. And when you build it, they will come: communities that feel welcomed tell others and create word-of-mouth marketing – which is exactly what your audience will be doing after experiencing Dan and Shonnah live!

The Best Keynote Speaker For Your Next Event.

Whether you’re planning a spectacular conference, meeting or corporate event, we know you have many choices for your keynote speaker. None will be quite like Dan, though. Here’s why:

His Background Is Legit.

Most of your choices are career speakers or consultants, but Dan has practical experience in the trenches as an executive at three Fortune 300 companies. Check out his LinkedIn profile.

His Examples Are All Real.

No pontificating about theoretical situations. Instead, Dan shares tons of real-life, practical experiences that audiences can use as inspiration at their own companies.

Every Presentation Is Customized.

With Dan’s vast library of real-life customer experience examples, no two presentations are exactly alike so yours will be personalized to your audience.

No Reading Slides.

There’s nothing worse than a speaker with long, boring slides that the audience hopelessly tries to digest. Dan’s presentation is almost entirely visual and engaging.

He’s Easy To Work With.

No extravagant demands for first-class travel or Evian on ice. Dan is reachable, responsive and generous with his time – including pre- and post-event meetings.

He Goes Above And Beyond.

Many speakers arrive at an event, deliver their speech and leave. Dan intentionally blocks a full day for networking, Q&A, book signing, live tweeting and more. He is “all-in” for your event.

He Uses His Influence For Good

Dan is happy to promote your event beforehand and live-tweet during the day, using your event’s hashtag, to his highly engaged newsletter and social media audience.

He’s Just A Cool Guy.

Ask him about delivering a pizza to Michael Jordan, singing the National Anthem at three baseball stadiums, and all the other fun things he’s done.

Book a Discovery Session  With Dan

Talk to Dan to see if he’s a good fit for your event or company meeting.
Schedule a free 30-Minute Keynote Inquiry Call.

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.