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An audience experience that inspires a remarkable customer experience.

If happy customers stay longer, spend more, and tell everyone about you, happy attendees focus longer, learn more, and keep coming back, year after year.

Dan makes your attendees happy by turning the CX successes of his teams at McDonald’s, Humana, Discover, Diners Club, and more into the simple, powerful, actionable CX takeaways that participants long for

As a Fortune 500 company executive, leader, and mentor, Dan understood both the challenges his teams faced in creating remarkable customer experiences and how to equip, inspire, and guide his teams to rise to meet those challenges.

Dan now speaks to audiences in the same, inspired way he led his former teams—not by relying on dry theories, cherry-picked research, or outdated and out-of-touch methods but by calling on his unmatched real-world experience and by understanding what real people need to create remarkable customer experiences at their own companies.

“The type of leader you would even move jobs to stay working for him.”
Megan W.

“Thoughtful, strategic, smart and creative, Dan is the whole package.”
Judy R.

Dan helped his teams rock CX by making them W.I.S.E.R. And now, your teams and your attendees can become W.I.S.E.R. to the true power of customer experience through a Dan Gingiss keynote event. There, they’ll learn just how to create the kinds of experiences that will make your customers stay longer, spend more, and tell everyone about you.

Enough already!

Selected Clients

Check out Dan’s most popular programs below. To customize a CX program for your team, contact Dan to discuss your meeting goals and objectives.

A Remarkable Customer Experience Is Your Biggest Competitive Advantage

Competition is tougher than ever these days. Competing on price is a losing game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything can be copied — just ask your favorite ride-share company.

So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?

In this fun and engaging keynote, customer experience speaker and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.

Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers, who spend more, are loyal longer, and recommend your company to others.

You’ll walk away from this keynote with the inspiration and the tools to go back to work and create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too!

Dan’s audiences:

  • Learn the types of experiences people share most often and why.
  • Apply an easy, 5-step framework for creating remarkable, shareable experiences.
  • Leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas. 

Why Every Employee is in the Customer Experience Business

We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.

This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.

Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.

Dan’s audiences:

  • Learn how different teams such as marketing, finance, and legal shape the customer experience.
  • Discover real-life examples of the impact of non-customer facing teams on the end customer.
  • Realize how a company-wide commitment to CX improves customer loyalty.

Why It Pays To BELONG: The Intersection of Diversity, Inclusion & Customer Experience

Co-Presented with Shonnah Hughes

How well do you really know your customers? In almost every business across every industry, customers have become more diverse than ever before.

Whether you know it or not, your customer base is diverse in almost every way imaginable: gender, race, sexual orientation, religion, political affiliation, family structure, existence of disabilities, and more. And the spending power is staggering:

  • The LGBTQ+ community has $3.2 trillion in purchasing power. That’s “trillion” with a “T”.
  • African American, Asian American, Native American and Hispanic consumers have a combined $4.9 trillion in purchasing power.
  • One in four people in the United States have some form of disability, and the global purchasing power
    of people with disabilities is $8 trillion.

So how can businesses authentically engage with different communities to gain their loyalty and hard-earned dollars? By giving them a place to BELONG.

In this eye-opening and myth-busting keynote presentation, customer experience experts Dan Gingiss and Shonnah Hughes teach audiences why belonging matters and how it equates to business growth. They make the case that diversity, equity and inclusion (DEI) is more than just good hiring practices; it’s about building products and services with your diverse customer base in mind and being inclusive in your marketing.

Your audience will learn:

  • What it means to BELONG and how to create it at your company.
  • Specific examples of companies authentically embracing diverse customers.
  • How diversity and inclusion leads to better products, improved customer experience, and higher profits.

Your audience will walk away inspired with actionable steps to create a deeper connection with ALL of your customers. And when you build it, they will come: communities that feel welcomed tell others and create word-of-mouth marketing – which is exactly what your audience will be doing after experiencing Dan and Shonnah live!

The Experience Maker Difference:
Nothing Beats Experience

Whether you’re planning a spectacular conference, meeting or corporate event, we know you have many choices for your keynote speaker. None will be quite like Dan, though. Here’s why:

The Most Experienced Voice
in Customer Experience

Dan provides real-world, time-tested CX solutions from the trenches, including 20 years as a former executive at three Fortune 500 companies.

No Reading Slides

Say no to long, boring slides that your audience hopelessly tries to digest or, worse, that your speaker reads. Dan’s presentation is all Dan all the time, so your audience will stay engaged, entertained, and educated.

Every Presentation Is Customized

Dan directly and successfully applied his CX solutions to multiple companies and industries—food and beverage, health insurance, payment card, AI/software, and beyond—so you can trust he’ll do the same for your company or industry. Your participants will feel Dan speaking directly to them and addressing the issues they face.

He Goes Above and Beyond

Dan isn’t a love-’em-and-leave-’em kind of speaker. You know the type—show up just before going on, give the speech, disappear, and now you feel like the Bachelorette who didn’t get a rose. Dan intentionally blocks a full day for networking, Q&A, book signing, and more.

Easy Speaker, Eager Supporter

No extravagant demands for first-class travel or Evian on ice. Dan is reachable, responsive, and generous with his time —including pre- and post-event meetings and promoting your event to his highly engaged followers.

He’s Just a Cool Guy

Ask him about delivering a pizza to Michael Jordan, singing the National Anthem at three baseball stadiums, and all the other fun things he’s done. Plus, he offsets carbon emissions for every event, so, like, literally cool.

Additional Activations

Hands-On Workshop

A perfect follow-up to Dan’s keynotes, the workshop format allows your audience to roll up their sleeves and get to work.

Fun and engaging, the workshop will get everyone in the room generating simple, practical, and inexpensive customer experience ideas immediately.

Attendees will leave empowered to become The Experience Maker wherever they work, and to teach their colleagues to do the same.

BONUS: Ask how to get your own customized Little CX Ideas™ mini-book featuring the ideas generated in your workshop session. Makes a great keepsake and reminder for attendees.

CX Coaching and Consulting

This is the catalyst you’ve been looking for to take your company’s customer experience to the next level.

Stop constantly selling and start focusing on your existing loyal customers who will stay longer, spend more, and tell their friends!

Dan offers personalized coaching designed to help executives and CX leaders address your biggest business challenges.

Online Training

This 6-part course with more than 4 hours of content digs deeper into each aspect of Dan’s proprietary methodology for creating remarkable experiences, and also includes a bonus section on customer feedback.

Perfect for building a culture of customer-centricity, the course gets all employees aligned on how they contribute to customer experience – including new hires.

Book a Discovery Session  With Dan

Talk to Dan to see if he’s a good fit for your event or company meeting.
Schedule a free 30-Minute Keynote Inquiry Call.

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.