From conversations with dozens of business leaders and his own real-world experience at multiple Fortune 300 companies, Dan Gingiss has developed a series of best practices called “8 Steps to Winning at Social Customer Care.”

Learn how to:

Navigate social media’s role in the customer experience
Develop your own Social Customer Care Philosophy
Find the right technology provider for your company
Recruit and train social customer service agents
Integrate Social Customer Care with your business

Learn how top brands are “winning” at customer service in social media, and understand the tools for you to do the same at your company.

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4.8/5 on Amazon

“This is the kind of book that you don’t read once; you read it forever.”

Jay Baer

Author of Hug Your Haters

“Finally – a book on social customer care that is both applicable and uniquely insightful!“

Neal Schaffer

Author of Maximize Your Social

“Couldn’t be more timely and relevant.”

John R. DiJulius III

President, The DiJulius Group

“Dan shares how social can make companies more human and engaged to deliver better experiences, build relationships, and earn loyalty.”

Brian Solis

Author of X: The Experience Meets Design

“This is a quick and dirty guide to meeting your customers where they live.”

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