Social media has changed customer experience forever by shifting power from brands to consumers, requiring a different way of thinking about engagement. Author Dan Gingiss shows how top brands create engaging social media experiences and shares how you can do the same.
Buy NowFrom conversations with dozens of business leaders and his own real-world experience at multiple Fortune 300 companies, Dan Gingiss has developed a series of best practices called “8 Steps to Winning at Social Customer Care.”
Learn how to:
Learn how top brands are “winning” at customer service in social media, and understand the tools for you to do the same at your company.
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Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.
