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How Top Brands Create Engaging Experiences On Social Media

From conversations with dozens of business leaders and his own real-world experience at multiple Fortune 300 companies, Dan Gingiss has developed a series of best practices called “8 Steps to Winning at Social Customer Care.”

Learn how to:

  • Navigate social media’s role in the customer experience
  • Develop your own Social Customer Care Philosophy
  • Find the right technology provider for your company
  • Recruit and train social customer service agents
  • Integrate Social Customer Care with your business


Learn how top brands are “winning” at customer service in social media, and understand the tools for you to do the same at your company.

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The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.

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