How Top Brands Create
Engaging Experiences
On Social Media

From conversations with dozens of business leaders and his own real-world experience at multiple Fortune 300 companies, Dan Gingiss has developed a series of best practices called “8 Steps to Winning at Social Customer Care.”

Learn how to:

  • Navigate social media’s role in the customer experience
  • Develop your own Social Customer Care Philosophy
  • Find the right technology provider for your company
  • Recruit and train social customer service agents
  • Integrate Social Customer Care with your business

Learn how top brands are “winning” at customer service in social media, and understand the tools for you to do the same at your company.


As Featured In:

– Top 100 Best Customer Service Books of All Time by BookAuthority
– 21 Must-Read Customer Experience Books in 2021 by LitmusWorld
– 10 Customer Experience Books Every CXO Should Read by Ozonetel
– 50 Best Customer Care Resources on SupportBee
– Top Ten Business Books for 2017 by Shep Hyken on Forbes
– 9 Social Media Books to Add to Your Bookshelf by Melanie Deziel on Inc.
– 9 Books to Help Unlock Awesome Social Media and PR on Small Business Trends
– Top 20 Business Books Published in 2017 on CEO World

The best Customer Service books of all time

best books

Meet The Author

Dan’s 20-year career has consistently focused on delighting customers, spanning multiple disciplines including marketing, customer experience, social media, and customer service. Dan has hands-on experience as an executive at multiple Fortune 300 companies.

He has been named to several notable industry lists, including:

  • “Top 50 Thought Leaders to Follow on Twitter in 2020” by ICMI
  • “Top 100 Digital Marketers 2019” by Brand24
  • “Top Customer Service Influencers of 2019” by Fit Small Business
  • “15 Influencers Changing the CX Game” by WalkMe
  • “50 Social Media Marketing Influencers to Follow” by TopRank Marketing

Dan is also the co-host of the Experience This! Show and previously co-hosted the Focus on Customer Service podcast.

Dan earned an M.B.A. in marketing from Northwestern University. He is a lifelong Chicago Cubs fan, a licensed bartender and a pinball wizard.