Bella Vasta

The Bella Vasta Perspective

During this interview with Bella Vasta from The Experience Maker Show, we get real about how important customer experience is no matter what the service you are providing, and the important lessons about safety and innovation we learned over the

customer experience, customer service, Covid

Making Virtual Lemonade

How A Stay-At-Home Mom and Virtual Assistant Anticipated The Evolving Needs of Customers In The Time Of COVID. . Guest post By Jamie Drake, Virtual Assistant Here we are nearing the end of 2020 after having spent the better part

Giving thanks for a positive customer experience for Thanksgiving this year.

6 Reasons Your Customers Should Be Thankful

As we enter the season of giving thanks during a year of uncertainty and fear, we can take a moment and appreciate the good things in life. Thanksgiving in the United States is a time to acknowledge what we as

Relevance 360

In Times Of Uncertainty, Relevance Is Everything

During good times, relevance has been a hallmark of quality marketing and customer experience. In the crazy year that has been 2020, it has taken on even more importance. The four-hour Relevance 360 virtual event, presented by artificial intelligence (AI)

family camper

Managing Expectations: A Customer Experience That Leaves Praise On The Table

Guest post by Jamie Drake I recently went on a 25-day, 3,400-mile epic adventure with my family in our camper. We are seasoned campers, and when the world told us it wasn’t safe for us to leave our house, we

Experience Points Game Show

Why I Love Game Shows… And What That Means For Customer Experience

Ever since I was a child, I have loved game shows. I watched them all: The Price Is Right, Card Sharks, $100,000 Pyramid, Hollywood Squares, Press Your Luck, Family Feud, Name That Tune, The Gong Show, Let’s Make A Deal,