Marketing & Sales
Tourism marketing for conferences, having recovered from the COVID-19 pandemic, is back in full swing. State and local tourism […]
Customer Experience
Customer feedback has three phases – Collect, Analyze, and Take Action – and yet many companies only focus on the […]
Customer Experience
In the world of customer experience in professional sports, like an athlete competing for a shot at glory, the quest […]
Customer Experience
AI and big data are a powerful force together. Companies are no longer claiming they don’t have enough data; in […]
Customer Experience
The Biden-Harris administration is once again trying to tackle customer experience issues. In a move that’s sending ripples through the […]
Customer Experience
tr Specialty retailers are in many ways the ultimate customer experience specialists. Freed from the constraints of big box chains, […]