Plus, as a young man he worked for both Domino’s Pizza and Gingiss Formalwear, two premier franchise systems.
In fact, Dan’s father is a Past President of the International Franchise Association, so franchising is in his blood!
Today Dan brings that wealth of experience to your franchisees and their employees as one of the leading franchise keynote speakers.Watch Demo
It can seem impossible to grow when you are always trying to fill a “leaky bucket.” Instead of spending more and more money acquiring new customers, the best option for growth is to create remarkable experiences every day, for both your customers and employees.
Think of the relationship between employee experience and customer experience as an infinity symbol (∞). When employees are happy, they better serve customers, thereby making those customers happy.
When customers are happy, it makes employees’ jobs more fun and satisfying, thereby making them happy too. It’s a continuous process that can build on itself, which is why companies known for a great customer experience are also known as being great places to work.
Unfortunately, the inverse is also true. We can’t expect employees to provide a great experience for customers if they don’t know what makes a great experience. And there’s no question that difficult customers make employees’ jobs harder and more frustrating.
Thankfully, there are simple techniques to eliminate pain points and create memorable experiences for both customers and employees. And Dan doesn’t just talk about experience; he creates an experience for the audience while teaching them to do the same for their customers.
Audience members will leave inspired with lots of simple, practical, and inexpensive customer experience ideas that they can begin implementing the very next day.
Talk to Dan to see if he’s a good fit for your event or company meeting.
Schedule a free 30-Minute Keynote Inquiry Call.