Franchise organizations face unique customer experience challenges: maintaining consistency while preserving local personality, engaging employees in a challenging labor market, and converting first-time customers into loyal brand advocates. Marketing campaigns may bring customers in, but service inconsistencies drive them away.
That’s why leading franchises are taking a different approach: creating remarkable experiences that customers can’t wait to share with others. Through Dan’s proven WISER methodology, franchisees learn practical, easy-to-implement solutions that drive both customer and employee engagement. The result? More customers who spend more, stay loyal longer, and tell others about you. Isn’t that what every franchise wants?
Check Out Dan's Speaker ReelToday’s franchise organizations face critical challenges that traditional solutions aren’t solving:
Marketing campaigns might bring customers in, but service inconsistencies drive them away. Training programs create initial excitement but struggle to maintain momentum. And in today’s competitive market, you can’t afford to lose a single customer to a poor experience.
The key lies in the relationship between employee experience and customer experience – think of it as an infinity symbol (∞):
Leading franchises are discovering that the solution isn’t just about training – it’s about creating a customer-centric culture that:
Through practical, easy-to-implement solutions, your franchisees will learn how to eliminate pain points and create memorable experiences for both customers and employees. Dan doesn’t just talk about experience; he creates one for your audience while teaching them to do the same for their customers.
The result? More customers who spend more, stay loyal longer, and tell others about you – creating sustainable growth across your franchise network.
Learn more about franchises and customer experience here.
Let’s face it: Competition is tougher than ever these days. Competing on price is a losing game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything can be copied — just ask your favorite ride-share company.
So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?
In this fun and engaging keynote, customer experience expert and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.
Your franchise CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers, who spend more, are loyal longer, and recommend your company to others.
Audience members will walk away from this keynote with the inspiration and the tools to go back to work and create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too!
Key takeaways:
Looking for something different? Here are two other keynote options and here are other ways to work with Dan!
Plus, as a young man he worked for both Domino’s Pizza and Gingiss Formalwear, two premier franchise systems.
In fact, Dan’s father is a Past President of the International Franchise Association, so franchising is in his blood!
Today Dan brings that wealth of experience to your franchisees and their employees as one of the leading franchise keynote speakers.
Michael Barrette
Kat Finger
Melissa Zaino
If you’re like other meeting professionals, you’re likely looking for:
Not all franchise keynote speakers check all of those boxes, but Dan Gingiss does.
Contact Dan and his team to share details about your event and to check his availability.
Lock in your date with a deposit, and get ready to promote your event!
Dan will schedule a pre-event consultation with your event planner to go over meeting details and logistics.
Dan comes prepared and will arrive early to perform sound checks, get familiar with the venue, and meet your team! He’ll also be available for the full day if desired.
Talk to Dan to see if he’s a good fit for your event or company meeting.
Schedule a free 30-Minute Keynote Inquiry Call.
Dan Gingiss is a customer experience keynote speaker who creates a remarkable experience for audiences while teaching them to do the same for their customers.