To gain – and keep – more customers, leading associations are turning to customer experience training for their members. Keynote Speaker Dan Gingiss will teach your members how to consistently create remarkable experiences, the kinds that customers can’t wait to share with others.
Association members are frustrated with growth strategies that don’t work. Dan’s proven WISER method is a new approach to creating a more customer-centric culture that results in more customers who spend more, stay longer, and refer others.
Watch DemoIf you’re like other meeting professionals, you’re likely looking for:
Not all keynote speakers check all of those boxes, but Dan Gingiss does.
And now he brings that wealth of experience to you and your association audience.
It can seem impossible to grow when you are always trying to fill a “leaky bucket.” Instead of spending more and more money acquiring new customers, the best option for growth is to create remarkable experiences every day, for both your customers and employees.
Think of the relationship between employee experience and customer experience as an infinity symbol (∞). When employees are happy, they better serve customers, thereby making those customers happy.
When customers are happy, it makes employees’ jobs more fun and satisfying, thereby making them happy too. It’s a continuous process that can build on itself, which is why companies known for a great customer experience are also known as being great places to work.
Unfortunately, the inverse is also true. We can’t expect employees to provide a great experience for customers if they don’t know what makes a great experience. And there’s no question that difficult customers make employees’ jobs harder and more frustrating.
Thankfully, there are simple techniques to eliminate pain points and create memorable experiences for both customers and employees. And Dan doesn’t just talk about experience; he creates an experience for the audience while teaching them to do the same for their customers.
Audience members will leave inspired with lots of simple, practical, and inexpensive customer experience ideas that they can begin implementing the very next day.
Contact Dan and his team to share details about your event and your meeting goals.
Lock in your date with a deposit, and get ready to promote your event!
Dan will schedule a pre-event consultation with your event planner to go over meeting details and logistics.
Dan comes prepared and will arrive early to perform sound checks, get familiar with the venue, and meet your team! He’ll also be available for the full day if desired.
Talk to Dan to see if he’s a good fit for your event or company meeting.
Schedule a free 30-Minute Keynote Inquiry Call.
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.