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    Inside a Starbucks store

    How To Work From Home… From Starbucks

    With so much confusion about retailers closing, then reopening, then re-closing, it’s difficult for the industry to stay top-of-mind with customers. Indeed, companies across industries are challenged with how to talk about COVID-19 without pandering or repeating what’s already been

    out of stock

    Why Business Continuity Planning Just Became The Most Important Thing

    Toilet paper. Paper towels. Clorox wipes. Hand sanitizer. Masks. These are all items that have been in short supply at one time or another since the COVID-19 pandemic began. Now that we’re past the initial stages of fear and fighting

    Brain image Artificial Intelligence

    The Do’s and Don’ts of Customer Service Automation

    Guest post by Daryna Lishchynska With so many tools available, it may be tempting to throw customers to a fully-automated customer service system. But doing so may make them feel alone and unappreciated, so using customer service automation is a

    glass half full

    The Year is Half Over; Is Your Glass Half Full or Half Empty?

    Normally when we hit the mid-year point, we’re thinking about how to finish off the year strong and even begin planning for next year. But 2020 has obviously been anything but normal, and this year as we enter July it

    Brian Fanzo The Experience Maker Show

    Being A Keynote Speaker In A World of Virtual Events: An Interview With Brian Fanzo

    There’s a lot going on in the world, but as my grandmother used to say this, this too will pass. And when it does, we’ve got to be ready to go back to business and really start moving things forward.