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The Entrepreneur Who Changed Social Media Management For Good

I recently interviewed Kate Bradley Chernis, CEO of social media platform Lately, on The Experience Maker live show. Here is an edited transcript of the interview. Dan Gingiss: Welcome to the show, Kately from Lately. I’ve been looking forward to

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Customer Experience and Customer Lifetime Value

Guest Post by Howie Bick Customer experience is an important topic for businesses in all industries. The experience that your prospects and customers have has a major impact on whether they become paying customers, look for other alternatives, or become

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How Learning About Your Own Company Can Make You A Better Leader

Throughout my career in Corporate America, I always taught my teams the importance of learning “enough to be dangerous” about the rest of the company. Examples of Learning About The Company For example, at Discover Card, I worked mainly on