Sign that reads "Time to say goodbye"

When A Customer Wants To Cancel

Most companies spend a lot of time thinking about the sales and marketing process, the customer onboarding process, and the larger customer experience. But very few think strategically about when a customer wants to cancel or otherwise “break up” with

contact center rep being responsive to a customer

Being Responsive To Customers Is The Secret To Loyalty

Are you being responsive to customers? If not, you are risking long-term customer loyalty. In my book, The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share, I outline a four-step process for creating remarkable