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    Top CX Articles of 2021

    Here’s a look back at the most popular customer experience articles of 2021 from The Experience Maker blog, as voted on by your eyeballs!

    14 Books To Elevate Your Customer Experience In 2022

    Here are 14 customer experience books that we featured in 2021 on the Experience This! Show, along with each author’s words about why the book deserves a spot on your bookshelf.

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    What’s That Smell? How Scent Impacts CX

    You’ve likely caught a smell that took you back to a memory, a time, or a place. Scent is powerful and our sense of smell is directly connected to our emotional brain. Have you ever wondered how scent could impact