Customer experience doesn’t have to be difficult or expensive. It doesn’t require lots of technology or operational complexity. And you can start TODAY.
Introducing…
Featuring exclusive content from The Experience Maker™
Little CX Ideas™ is a revolutionary AI-powered tool that puts the wisdom of The Experience Maker™ at your fingertips.
This innovative platform offers exclusive access to a wealth of customer experience knowledge, distilled from Dan’s books, blogs, podcast episodes, and videos.
By leveraging cutting-edge AI technology, Little CX Ideas™ provides businesses with concise, actionable insights to enhance their customer experience
without breaking the bank or disrupting operations. Try asking it to provide some simple, actionable customer experience ideas for your industry!
Available for free for a limited time.
At the heart of Little CX Ideas™ is its ability to generate industry-specific, customer-centric suggestions that are both innovative and easily implementable. These ideas follow six key characteristics: conciseness, actionability, customer-centricity, innovativeness, adaptability, and impactfulness. Whether you’re in retail, healthcare, or any service-oriented industry, Little CX Ideas™ empowers you to elevate your customer experience through small, thoughtful adjustments that yield significant results.
Q: What is a Little CX Idea™?
A: It is a concise, actionable insight or suggestion aimed at enhancing customer experience through small, thoughtful adjustments or innovations in service delivery. Each idea should be practical and inexpensive to implement, with a clear focus on adding value from the customer’s perspective. These ideas should be adaptable across different industries, emphasizing improvements in personalization, communication, efficiency, and customer satisfaction.
Q: What are the characteristics of a Little CX Idea™?
A: There are 6 characteristics:
Conciseness: The idea is expressed in one to two sentences, making it easy to understand and communicate.
Actionability: It includes a specific, actionable step that businesses can take to improve customer experience without requiring significant resources or overhaul of existing processes.
Customer-Centric: Focuses on adding value from the customer’s point of view, enhancing their satisfaction, engagement, or loyalty.
Innovativeness: Offers a novel twist or a simple innovation on traditional practices, making the customer experience stand out.
Adaptability: While the idea may have industry-specific applications, it can be generalized or adapted to fit a wide range of service contexts.
Impactfulness: Despite its simplicity, the idea has the potential to make a noticeable difference in the overall customer experience.
Q: What is an example of Little CX Idea™?
A: “Implement a digital check-in system for service appointments, allowing customers to easily update or confirm their availability, thus reducing wait times and enhancing the perception of efficiency and respect for the customer’s time.”
Q: How can I get my employees involved in brainstorming Little CX Ideas™?
A: By bringing in Dan for a keynote and workshop and getting your own customized Little Book of Little CX Ideas. Your team will leave inspired with tons of fresh ideas and empowered to put the customer first in everything they do. Your own customized “little” book is a great keepsake based on your team’s own ideas. You can even credit individual employees with each idea if you’d like.
Q: How do I learn more?
A: Set up an introductory Zoom call with Dan using this page.
We can create a customized “little book” for your industry, association, franchise, or company – including your logo. It’s a great keepsake for all of your employees and a solid start to creating a customer-centric culture. Contact us and ask about adding a hands-on workshop to your next event where your own team generates ideas that can be converted into a book.
Click on the arrow above to flip the pages of the book.
Dan’s highly engaging keynotes deliver the purpose, energy, and enthusiasm for great experiences people can’t help but share. His lively presentation gets the entire organization aligned toward bringing a better experience to work with them every single day.
Dan Gingiss is a customer experience keynote speaker who creates a remarkable experience for audiences while teaching them to do the same for their customers.