Are you finding it harder and harder each year to meet sales or revenue goals?
Are you stuck trying to compete on price or product?
Are you frustrated because leadership isn’t paying attention?
I’ve been there.
As a marketing and customer experience leader at Discover, Humana, McDonald’s and a late-stage startup, I saw those same issues first-hand. But I learned how to be successful in all of those roles by focusing on the one thing that matters most — the customer. Without customers, there is no business; but with happy customers, the business thrives because people stay longer, spend more, and tell their friends and colleagues.
What’s my secret?
I found simple, practical, and inexpensive ways to improve the customer experience, and then I watched as customer satisfaction scores vastly improved and brand sentiment on social media became more positive. At Discover, we even won the coveted J.D. Power Award for Customer Satisfaction for the very first time under my digital leadership. In short, I became The Experience Maker™ at my company.
Now it’s your turn.
The good news is that since I’ve been in the trenches (with the battle scars to prove it!) I can save you loads of time and frustration by teaching you how to become The Experience Maker™ at your company.