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Insights to Take Your Customer Experience toThe Next Level

We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on all the latest news, trends, and practices in CX!

Digital Experience

Two women look at a mobile phone. Customer experience speed is
Customer Experience

The Fastest Customer Experience Isn’t Always the Best One

For years, customer experience leaders have been chasing speed. Faster websites, faster apps, faster response times and faster resolution. The assumption has been simple: if we can make experiences faster,…

Tom Martin

5 min read

Customer Experience Blind Spot
Customer Experience

The $81 Billion Customer Experience Blind Spot: How AI-Powered Payment Recovery Transforms ‘Necessary Evils’ into Remarkable Moments

Last month, I had a conversation that stopped me in my tracks. A subscription business CEO told me, “We spend millions perfecting our onboarding experience, but when a customer’s payment…

Jeremy Burke

5 min read

Dan Gingiss points to a self-service kiosk at Whataburger in Las Vegas
Customer Experience

What’s With All Those Self-Service Kiosks At Fast-Food Restaurants?

Self-service kiosks are proliferating at fast-food establishments, replacing the traditional human-centered ordering process with interactive, cashier-less touchscreens. You browse the menu, press the screen, and take your seat. It’s a far…

Dan Gingiss

5 min read

A woman sits at a laptop with digital icons floating around her to indicate the interaction of AI and customer experience.
Customer Experience

AI And Customer Experience: More Than Just Chatbots

AI and customer experience are already working hand-in-hand, and there's plenty more to come. In a world marked by vast uncertainties, one thing appears certain: artificial intelligence (AI) is destined…

Dan Gingiss

7 min read

A fraudster works at his computer. Fraud prevention and customer experience go hand in hand.
Customer Experience

How Fraud Prevention Enhances The Customer Experience

Fraud prevention and data security are of critical importance to both companies and customers, meaning they play a big role in the customer experience. And since a key factor in…

Dan Gingiss

7 min read

A simulation of data on a computer screen. Companies are using data to improve customer experience.
Customer Experience

Unlock the Power of Big Data: Elevating Customer Experience and Brand Loyalty

Companies are collecting more data than ever on their customers. But what’s the point of collecting all that data if they aren’t going to use it to improve the customer…

Dan Gingiss

5 min read

A folded newspaper sits on a table. Customer experience in the media industry is becoming more pervasive.
Customer Experience

Shaping the Future: How Digital Media Pioneers Embrace Customer Experience

Not so long ago, customer experience in the media industry was not a thing for many who wrote, edited, and broadcast the news. Newspapers published big stories, important tales on…

Dan Gingiss

5 min read

A man lifts what looks like a million pounds. Sometimes this is what customer effort feels like.
Digital Experience

Customer Effort: The Key To Simplifying The Digital Experience

Believe it or not, the single most important factor in gaining customer loyalty is reducing customer effort, according to the Harvard Business Review. Yet so many experiences remain so complicated.…

Dan Gingiss

6 min read

Customer Experience

Omnichannel Customer Experience: It’s Here, and It Works

Back in the day, before anyone knew the term “omnichannel customer experience,” when you wanted to check your bank account balance, you had to … go to the bank. Or…

Dan Gingiss

5 min read

Digital Experience

Why a ‘404 Error Page’ is an Opportunity for an Experience

Chances are if you've been on the Internet long enough, you've encountered a dreaded "404" error page. Also known as a "404 Page Not Found," this error happens when you enter…

Dan Gingiss

5 min read

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Event planners love working with Dan because he’s easy to partner with and guaranteed to wow your audience. Audiences love him because his strategies are simple, actionable, and fun. Book Dan and give your attendees a keynote they’ll talk about long after the event.

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