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Customer Experience
Back in the day, before anyone knew the term “omnichannel customer experience,” when you wanted to check your bank account […]
Digital Experience
Chances are if you’ve been on the Internet long enough, you’ve encountered a dreaded “404” error page. Also known as a […]
Digital Experience
Welcome to CX Weekly, where Dan Gingiss shares customer experience tips! Watch the video by clicking above, or read the transcript […]
Digital Experience
I recently sat down with Amber Armstrong — CMO at LivePerson — to discuss how her company is tackling personalization […]
Digital Experience
You don’t need to be in the movie, video game, or software industry to employ Easter eggs. Fun little surprises can be hidden anywhere in your customer experience too.
Digital Experience
At Discover, we celebrated the high “bounce rate” on our website because we knew the change had delivered exactly what customers wanted. They were immediately logging out because they had found what they were looking for almost immediately.
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.