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Customer Experience
Companies are collecting more data than ever on their customers. But what’s the point of collecting all that data if […]
Customer Experience
Not so long ago, customer experience in the media industry was not a thing for many who wrote, edited, and […]
Digital Experience
Believe it or not, the single most important factor in gaining customer loyalty is reducing customer effort, according to the […]
Customer Experience
Back in the day, before anyone knew the term “omnichannel customer experience,” when you wanted to check your bank account […]
Digital Experience
Chances are if you’ve been on the Internet long enough, you’ve encountered a dreaded “404” error page. Also known as a […]
Digital Experience
Welcome to CX Weekly, where Dan Gingiss shares customer experience tips! Watch the video by clicking above, or read the transcript […]
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.