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Customer Experience
Self-service kiosks are proliferating at fast-food establishments, replacing the traditional human-centered ordering process with interactive, cashier-less touchscreens. You browse the menu, […]
Customer Experience
AI and customer experience are already working hand-in-hand, and there’s plenty more to come. In a world marked by vast […]
Customer Experience
Fraud prevention and data security are of critical importance to both companies and customers, meaning they play a big […]
Customer Experience
Companies are collecting more data than ever on their customers. But what’s the point of collecting all that data if […]
Customer Experience
Not so long ago, customer experience in the media industry was not a thing for many who wrote, edited, and […]
Digital Experience
Believe it or not, the single most important factor in gaining customer loyalty is reducing customer effort, according to the […]
Dan Gingiss is a customer experience keynote speaker who creates a remarkable experience for audiences while teaching them to do the same for their customers.