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Customer Experience
For customer experience to work, everyone needs to understand their role – and the RACI model can help. Though the […]
General Business
When should business and politics mix? And what are the business implications when they do? Tractor Supply Company Makes Big […]
Customer Experience
Customer advocacy is when customers help promote your business – either by referring their friends, or through word-of-mouth and online […]
Customer Experience
Who is your competition in business? It’s probably not who you think it is. In the old days, your customers […]
General Business
Pricing and Customer Experience To many, pricing strategy is like a “necessary evil” of business: something you know is important, […]
General Business
The price vs. value conundrum is alive and well with companies and their customers. Businesses will tend to raise prices […]
Dan Gingiss is a customer experience keynote speaker who creates a remarkable experience for audiences while teaching them to do the same for their customers.