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Business
Ask a bunch of people about emoji meanings and you might get a bunch of different answers – especially if […]
Business
When a company makes a mistake, things can go one of two ways: customers are upset and leave for the […]
Business
NPS Detractors, the Net Promoter Score (NPS) survey respondents who rate your business between 0 and 6, are typically referred […]
Business
I reviewed hundreds if not thousands of resumes during my 20-year corporate career, and during that time I discovered a […]
Business
When it comes to politics in the United States, all the money is on the left and the right. But […]
Business
I was recently interviewed by customer service expert Shep Hyken for his TV show, Be Amazing or Go Home! Shep […]
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.