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Customer Experience
I love the phrase “aggressively achievable” – it perfectly captures what great customer experience goals for 2025 should be. A […]
Customer Experience
Our customer experience predictions for 2025 reveal a transformative shift in how businesses will connect with their customers. Based on […]
Customer Experience
Customer feedback has three phases – Collect, Analyze, and Take Action – and yet many companies only focus on the […]
Customer Experience
For customer experience to work, everyone needs to understand their role – and the RACI model can help. Though the […]
General Business
When should business and politics mix? And what are the business implications when they do? Tractor Supply Company Makes Big […]
Customer Experience
Customer advocacy is when customers help promote your business – either by referring their friends, or through word-of-mouth and online […]
Dan Gingiss is a customer experience keynote speaker who creates a remarkable experience for audiences while teaching them to do the same for their customers.