employee training

How Learning About Your Own Company Can Make You A Better Leader

Throughout my career in Corporate America, I always taught my teams the importance of learning “enough to be dangerous” about the rest of the company. Examples of Learning About The Company For example, at Discover Card, I worked mainly on

Actionable insights graphic

6 Tips for Making Customer Insights Actionable

Images courtesy of SentiSum Guest Post by Ben Goodey Customer support leaders are often up against the same problem: Support tickets come in high volumes and are usually unfettered, qualitative text that can be analyzed for friction points. Thus, support

small business retailer

How to Take Your Small Business to the Next Level

Guest post by Aurora Coleman It’s not particularly breaking news that the US economy has taken a plunge since the COVID-19 pandemic hit. The whole country went into a recession, companies were forced to close, and many lost their jobs in

Bella Vasta Interview

The Bella Vasta Perspective

During this interview with Bella Vasta from The Experience Maker Show, we get real about how important customer experience is no matter what the service you are providing, and the important lessons about safety and innovation we learned over the

customer experience, customer service, Covid

Making Virtual Lemonade

How A Stay-At-Home Mom and Virtual Assistant Anticipated The Evolving Needs of Customers In The Time Of COVID. . Guest post By Jamie Drake, Virtual Assistant Here we are nearing the end of 2020 after having spent the better part

Giving thanks for a positive customer experience for Thanksgiving this year.

6 Reasons Your Customers Should Be Thankful

As we enter the season of giving thanks during a year of uncertainty and fear, we can take a moment and appreciate the good things in life. Thanksgiving in the United States is a time to acknowledge what we as