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Customer Experience
I love the phrase “aggressively achievable” – it perfectly captures what great customer experience goals for 2025 should be. A […]
Customer Experience
Our customer experience predictions for 2025 reveal a transformative shift in how businesses will connect with their customers. Based on […]
Customer Experience
Few organizations have more customers, with so many varied experiences, than the U.S. federal government. With more than 435 agencies […]
Customer Experience
Customer feedback has three phases – Collect, Analyze, and Take Action – and yet many companies only focus on the […]
Customer Experience
In the world of customer experience in professional sports, like an athlete competing for a shot at glory, the quest […]
Customer Experience
AI and big data are a powerful force together. Companies are no longer claiming they don’t have enough data; in […]
Dan Gingiss is a customer experience keynote speaker who creates a remarkable experience for audiences while teaching them to do the same for their customers.