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Customer Service
Once you’ve hired the right people to be the face of your social care program, it’s time to train them. This may overlap with existing customer service training in your organization, but there will need to be some added elements that are specific to social care.
Customer Service
Recently, Twitter announced several changes to how it calculates the number of characters in a tweet. Marketers rejoiced because they […]
Customer Service
No social care program can be successful without the right people interacting with your customers and prospects. The hiring of the front-line social care staff should be thoughtful, strategic, and intentional, as it will set up the rest of the program to be able to scale in the future.
Customer Service
Although it is, at its essence, a marketing conference, the annual Social Media Marketing World gathering in San Diego is […]
Customer Service
There’s a lot of talk about the future of customer service these days, with social media driving much of the […]
Customer Experience
While focusing on the online customer experience is critical because so many customers choose to engage with companies online, it […]
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.