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Customer Experience

How To Respond To Customers And Employees During Pandemic

The COVID-19 pandemic has affected virtually every business in the world. Crisis plans and business continuity plans were ripped up […]

Customer Experience

Customer Safety During COVID-19: Best Practices for Businesses

Safety has long been considered a core human need, and with continuing fears about the COVID-19 pandemic worldwide, safety has […]

General Business

Why Business Continuity Planning Just Became Important Thing

Toilet paper. Paper towels. Clorox wipes. Hand sanitizer. Masks. These are all items that have been in short supply at […]

Customer Experience

Why Customer Experience During Crisis Matters Most?

We are in unprecedented times. Even the best crisis and business continuity plans are likely being tested right now. Some […]

Customer Experience

What Is The Difference Between Customer Service And Customer Experience?

  Shep Hyken is the Chief Amazement Officer of Shepard Presentations and a customer service and customer experience expert. He […]

Customer Service

The Do’s and Don’ts of Customer Service Automation

With so many tools available, it may be tempting to throw customers to a fully-automated customer service system. But doing […]

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.