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Customer Experience

Books and Games For Staying at Home During Pandemic

  In order to encourage people to #stayathome during the COVID-19 pandemic, I’ve compiled a list of my favorite Books […]

Employee Experience

How To Manage Work From Home Employees

  Now that most companies have settled in to the new reality of having employees work from home, managers are […]

General Business

Second Half of 2020 Over; Is Your Glass Half Full or Half Empty?

Normally when we hit the mid-year point, we’re thinking about how to finish off the year strong and even begin […]

Customer Experience

What’s Next After COVID-19 and Customer Experience?

It’s hard to believe that only three weeks ago I was giving the third of three keynote speeches in March. […]

Events

Keynote Speaking in Virtual Event Era: Interview With Brian Fanzo

There’s a lot going on in the world, but as my grandmother used to say this, this too will pass. […]

General Business

Quarantine Time Productivity

Each weekend, I look forward to some quiet time to work on writing Book Number Two (no, that’s not the […]

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.