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Customer Experience
Using video in the customer experience can be a game changer. Why? Because sometimes as consumers, we just have to […]
Customer Experience
Why does everyone talk about Amazon’s customer experience? It’s both because Amazon is so good, and others just don’t measure […]
General Business
Images courtesy of SentiSum Guest Post by Ben Goodey Customer support leaders are often up against the same problem: Support […]
Customer Experience
Is customer experience art or science? Some business leaders still see Customer Experience (CX) as a soft-and-fluffy activity. Make customers […]
General Business
Guest post by Aurora Coleman It’s not particularly breaking news that the US economy has taken a plunge since the […]
General Business
During this interview with Bella Vasta from The Experience Maker Show, we get real about how important customer experience is […]
Dan Gingiss is a customer experience keynote speaker who creates a remarkable experience for audiences while teaching them to do the same for their customers.