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Customer Experience

What’s Next After COVID-19 and Customer Experience?

It’s hard to believe that only three weeks ago I was giving the third of three keynote speeches in March. […]

Events

Keynote Speaking in Virtual Event Era: Interview With Brian Fanzo

There’s a lot going on in the world, but as my grandmother used to say this, this too will pass. […]

General Business

Quarantine Time Productivity

Each weekend, I look forward to some quiet time to work on writing Book Number Two (no, that’s not the […]

Customer Experience

What Does A Chief Experience Officer Do?

A growing number of companies are installing a Chief Experience Officer (CXO) into the C-suite, with responsibility for every facet of the […]

Customer Experience

Here’s How SaaS Companies Can Avoid Customer Churn

Guest post by Hardik Oza Customer churn is a cost of doing business, and in the world of software as […]

Customer Experience

Digital Enhancements To Healthcare Improve Patient Experience

The healthcare industry in the United States has long been a dichotomy in its embrace of – and resistance to – technology. While some of the world’s finest technology is used to diagnose and treat all manner of illness, patients often have to complete paper forms in the waiting room and many doctors still take notes on paper medical charts.

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.