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Customer Experience

11 Brands Using AI and Big Data to Uncover Hidden Insights

AI and big data are a powerful force together. Companies are no longer claiming they don’t have enough data; in […]

Customer Experience

The Biden-Harris Customer Experience Reforms: Why Smart Businesses Will Embrace These CX Changes

The Biden-Harris administration is once again trying to tackle customer experience issues. In a move that’s sending ripples through the […]

Customer Experience

How Specialty Retailers Create Unforgettable Customer Experiences

tr Specialty retailers are in many ways the ultimate customer experience specialists. Freed from the constraints of big box chains, […]

Customer Experience

How To Apply the RACI Model to Customer Experience

For customer experience to work, everyone needs to understand their role – and the RACI model can help. Though the […]

Customer Experience

Franchise Customer Experience: Balancing Consistency with Local Innovation

Can franchise customer experience be both uniform and customized at the same time? Franchise systems seeking to incorporate customer experience […]

Customer Experience

How Convenience Stores are Elevating Customer Experience in 2024

Expectations have traditionally lingered somewhat low for customer experience in convenience stores. People generally want some gas, maybe a soda […]

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.