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Customer Experience
Clienteling is the process of building relationships between sales associates and customers through personalized service. It allows retailers to better […]
General Business
The price vs. value conundrum is alive and well with companies and their customers. Businesses will tend to raise prices […]
Events
Editor’s Note: I had too many memorable experiences to count at Social Media Marketing World, an event directed by guest […]
Customer Service
Resolving customer disputes can be tricky business, especially when the company isn’t at fault. Despite the saying “the customer is […]
Customer Experience
The bathroom experience presents so many opportunities to be memorable, yet so many businesses just, if you’ll excuse the expression, […]
Customer Experience
Companies are collecting more data than ever on their customers. But what’s the point of collecting all that data if […]
Dan Gingiss is a customer experience keynote speaker who creates a remarkable experience for audiences while teaching them to do the same for their customers.