We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on all the latest news, trends, and practices in CX!
Customer Experience
Back in the day, before anyone knew the term “omnichannel customer experience,” when you wanted to check your bank account […]
Customer Experience
It would be great if your company didn’t need a contact center, but eventually something will go wrong with your […]
Customer Experience
In all the talk about customer journey mapping, we don’t spend much time discussing money, yet paying can be an […]
Customer Experience
The length of any recession is uncertain, but your CX strategy doesn’t have to be. Customer experience in a recession […]
Business
NPS Detractors, the Net Promoter Score (NPS) survey respondents who rate your business between 0 and 6, are typically referred […]
Customer Experience
Most companies spend a lot of time thinking about the sales and marketing process, the customer onboarding process, and the […]
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.