The price of Amazon Prime is going up again, and some people are mad about it. But not Amazon’s most loyal customers, who will likely not notice or care. Why?
(This post, written by Dan Gingiss, originally appeared on the GetFeedback blog.) We are in unprecedented times. Customers are more demanding, employees are working remotely or even resigning entirely, and supply chain issues have negatively affected products ranging from automobiles
I’m sure this has happened to you. I mean, who in the world can keep track of all of the passwords that we have across so many sites? So we try. We fail. We try. We fail. We try one more time, and before they lock us out, we click on “Forgotten Password.”
Let me ask you something. Do you know what happens next on your company’s website?
Customer service on WhatsApp? I hadn’t thought of that before. But now that I’ve experienced it, I want more.
Do you know when your customers’ birthdays are? If so, you should definitely wish them a happy birthday.
Here’s a look back at the most popular customer experience articles of 2021 from The Experience Maker blog, as voted on by your eyeballs!