from subscription service to brand loyalty

Amazon Increases Price of Prime Membership; Should You Care?

The price of Amazon Prime is going up again, and some people are mad about it. But not Amazon’s most loyal customers, who will likely not notice or care. Why?

Customers using phones

Here are 4 Customer Experience Trends to Focus on in 2022

(This post, written by Dan Gingiss, originally appeared on the GetFeedback blog.) We are in unprecedented times. Customers are more demanding, employees are working remotely or even resigning entirely, and supply chain issues have negatively affected products ranging from automobiles

Forgotten Password | CX Weekly with Dan Gingiss

I’m sure this has happened to you. I mean, who in the world can keep track of all of the passwords that we have across so many sites? So we try. We fail. We try. We fail. We try one more time, and before they lock us out, we click on “Forgotten Password.”
Let me ask you something. Do you know what happens next on your company’s website?

sunglasses reflection

Customer Service on WhatsApp: More, Please!

Customer service on WhatsApp? I hadn’t thought of that before. But now that I’ve experienced it, I want more.

birthday cake

Why You Should Wish Your Customers A Happy Birthday

Do you know when your customers’ birthdays are? If so, you should definitely wish them a happy birthday.

Top CX Articles of 2021

Here’s a look back at the most popular customer experience articles of 2021 from The Experience Maker blog, as voted on by your eyeballs!