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Customer Experience
Last week I had the pleasure of delivering a keynote speech on customer experience at the CX Summit in Cartagena, […]
Customer Experience
The COVID-19 pandemic changed everything for businesses, particularly when it comes to customer experience. Companies were forced to deal with […]
Customer Experience
The Savannah Bananas are an independent baseball team in a summer college league—a level or two below in quality of […]
Customer Experience
Is it better to overcommunicate or under-communicate with customers? With marketing, less can sometimes be more. But when it comes to customer service and customer experience issues, overcommunicating is almost always better.
Digital Experience
I recently sat down with Amber Armstrong — CMO at LivePerson — to discuss how her company is tackling personalization […]
Digital Experience
You don’t need to be in the movie, video game, or software industry to employ Easter eggs. Fun little surprises can be hidden anywhere in your customer experience too.
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.