We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on all the latest news, trends, and practices in CX!
Customer Experience
NPS Detractors, the Net Promoter Score (NPS) survey respondents who rate your business between 0 and 6, are typically referred […]
Events
Live events are back, and the event experience has never been more important. Companies got used to the cost savings […]
Customer Experience
Most companies spend a lot of time thinking about the sales and marketing process, the customer onboarding process, and the […]
Customer Service
Of all the things it’s known for, the Amazon customer service experience is probably the least talked about. The e-commerce […]
Customer Experience
Are you being responsive to customers? If not, you are risking long-term customer loyalty. In my book, The Experience Maker: […]
Digital Experience
Chances are if you’ve been on the Internet long enough, you’ve encountered a dreaded “404” error page. Also known as a […]
Dan Gingiss is a customer experience keynote speaker who creates a remarkable experience for audiences while teaching them to do the same for their customers.