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Social Media

The Entrepreneur Who Changed Social Media Management For Good

I recently interviewed Kate Bradley Chernis, CEO of social media platform Lately, on The Experience Maker live show. Here is […]

Customer Experience

Customer Experience and Customer Lifetime Value

Guest Post by Howie Bick Customer experience is an important topic for businesses in all industries. The experience that your […]

General Business

How Learning About Your Own Company Can Make You A Better Leader

Throughout my career in Corporate America, I always taught my teams the importance of learning “enough to be dangerous” about […]

Customer Experience

Why Customer Experience Trumps Traditional Marketing

So much of marketing today is hit or miss. Imagine an archery target with tons of holes all over the […]

Customer Experience

Customer Retention Rate: Why Should You Care And How To Calculate It

Guest Post by Podium Customer retention is the lifeblood of local business. Nearly 65% of a company’s business comes from […]

Customer Experience

Top Customer Onboarding Tips For Improving Customer Satisfaction

Most companies offer some kind of user onboarding to immediately improve customer satisfaction, whether in the form of printed instructions, […]

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.