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Employee Experience
Social media platform Twitter made headlines recently when it announced that some employees will be allowed to work from home […]
General Business
Whether it’s bank interest rates, credit card rewards programs, sales tax or retail discounts, consumers are bombarded with numbers and math every day. Math, like politics, always seems to divide people (pun intended). Ask someone if they like math, and it’s usually either a confident yes or a strong no. In many consumer focus groups, the line “I hate math” is commonplace…
Customer Experience
Former Chicago Cubs manager Joe Maddon became a beloved figure in the city of Chicago, and his frequent quips – […]
Customer Experience
Marketing is becoming a data-driven discipline and with good reason. But many companies are lagging behind this trend, putting performance and ROI at risk. It used to be that marketing was looked at as a “soft skill,” whereas the finance people were the real quantitative minds […]
Customer Experience
We spend so much time beating up on companies and business. It’s #fail this and #fail that.
But it doesn’t have to be that way. And now, there’s the PERFECT antidote. THE Experience This! SHOW.
Customer Service
Creating a Social Customer Care Philosophy is the first step to “Winning at Social Customer Care,” as outlined in my […]
Dan Gingiss is a customer experience keynote speaker who creates a remarkable experience for audiences while teaching them to do the same for their customers.