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Customer Experience
Shep Hyken is the Chief Amazement Officer of Shepard Presentations and a customer service and customer experience expert. He […]
Customer Service
With so many tools available, it may be tempting to throw customers to a fully-automated customer service system. But doing […]
Customer Experience
A recent study by business process outsourcing company Sitel Group uncovered a startling statistic about the relationship between customer experience and social media. It found that […]
Customer Experience
Guest post by Dhruv Mehta Image Source It seems that every business today is talking about how AI (Artificial Intelligence) […]
Customer Experience
Companies are competing against innumerable pieces of content bombarding our prospects and customers every single day, making it very difficult […]
Customer Experience
In order to encourage people to #stayathome during the COVID-19 pandemic, I’ve compiled a list of my favorite Books […]
Dan Gingiss is a customer experience keynote speaker who creates a remarkable experience for audiences while teaching them to do the same for their customers.