Contact Dan

Customer Experience

Shopping For A Car? Why The Auto Industry Is Losing Customers Despite Vehicle Shortages

I was recently shopping for a car that happens to be in very high demand. I found a local dealership […]

Customer Experience

Why Extraordinary Experiences Don’t Have To Be Expensive or Complicated

If you want to know how to create extraordinary experiences, start by redefining “extraordinary.”   Sure, you could hire Beyoncé […]

Customer Experience

Why Language Is Critical In Customer Experience

Every point of communication between a business and its customers is an opportunity to enhance the customer experience. In particular, […]

Customer Experience

Being Witty In Your Product Offerings Will Make You More Memorable

Being Witty can make you more memorable, but what exactly is Witty and what are some examples? “Witty” is the […]


What Makes An ‘Amazing’ Customer Experience?

I was recently interviewed by customer service expert Shep Hyken for his TV show, Be Amazing or Go Home! Shep […]

Customer Experience

Know Your Audience For A Better Customer Experience

Last week I had the pleasure of delivering a keynote speech on customer experience at the CX Summit in Cartagena, […]

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.