Image by Paul Brennan from Pixabay Guest post by Shrushti Shah Most companies offer some kind of user onboarding to immediately improve customer satisfaction, whether in the form of printed instructions, in-app video tutorials, or extensive training programs designed to
Both customer service and customer experience are talked about often, but what is customer service experience? Chris Zane, founder and CEO of Zane’s Cycles, said in 2011 that “customer service starts when the customer experience fails.” How right he is!
Founder and Chief Experience Officer of CX Journey Inc and author of Customer Understanding, Annette Franz joins me for an episode of The Experience Maker. We talk about how the customer experience has changed because of COVID-19 and selling to
From Digital Marketing Manager to Co-Founder of Content Monsta, A. Lee Judge joined me for an episode of The Experience Maker Show to discuss the importance of the customer funnel and creating the right kind of content for your company.
The customer experience of drinking alcohol has changed quite a bit in the last year. Remember wine and spirit tastings at the grocery store or liquor store? You were handed a tiny plastic cup filled with high-propane liquid and suddenly
Steve Spangler, teacher-turned-scientist-turned-experience maker (and Ellen DeGeneres’ favorite scientist) discusses the importance of being in the right place at the right time and feeling like a kid again. Dan: Steve, you are one of the country’s best-known scientists. How you