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Customer Experience
I was recently shopping for a car that happens to be in very high demand. I found a local dealership […]
Customer Experience
If you want to know how to create extraordinary experiences, start by redefining “extraordinary.” Sure, you could hire Beyoncé […]
Customer Experience
Every point of communication between a business and its customers is an opportunity to enhance the customer experience. In particular, […]
Customer Experience
Being Witty can make you more memorable, but what exactly is Witty and what are some examples? “Witty” is the […]
Business
I was recently interviewed by customer service expert Shep Hyken for his TV show, Be Amazing or Go Home! Shep […]
Customer Experience
Last week I had the pleasure of delivering a keynote speech on customer experience at the CX Summit in Cartagena, […]
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.