sunglasses reflection

Customer Service on WhatsApp: More, Please!

Customer service on WhatsApp? I hadn’t thought of that before. But now that I’ve experienced it, I want more.

birthday cake

Why You Should Wish Your Customers A Happy Birthday

Do you know when your customers’ birthdays are? If so, you should definitely wish them a happy birthday.

Top CX Articles of 2021

Here’s a look back at the most popular customer experience articles of 2021 from The Experience Maker blog, as voted on by your eyeballs!

14 Books To Elevate Your Customer Experience In 2022

Here are 14 customer experience books that we featured in 2021 on the Experience This! Show, along with each author’s words about why the book deserves a spot on your bookshelf.

air freshener in car

What’s That Smell? How Scent Impacts CX

You’ve likely caught a smell that took you back to a memory, a time, or a place. Scent is powerful and our sense of smell is directly connected to our emotional brain. Have you ever wondered how scent could impact

plain vs. colorful coffee mug

How To Create Shareable Customer Experiences

How do you create a Shareable customer experience? It doesn’t happen by accident.