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Customer Experience
In order to encourage people to #stayathome during the COVID-19 pandemic, I’ve compiled a list of my favorite Books […]
Customer Service
Creating a Social Customer Care Philosophy is the first step to “Winning at Social Customer Care,” as outlined in my […]
Customer Service
Social media is the first marketing channel where customers can actually talk back. This is a new concept for traditional […]
Customer Service
Twitter has once again proven that customer service is the new marketing. Following up on last year’s groundbreaking study which […]
Customer Service
For the first time in its now four-year history, Social Media Marketing World introduced an entire track at its popular […]
Customer Service
It’s no secret that customer experience can positively affect the bottom line. After all, offering customers a consistently great experience […]
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.