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Customer Experience
I was recently interviewed by customer service expert Shep Hyken for his TV show, Be Amazing or Go Home! Shep […]
Customer Experience
Last week I had the pleasure of delivering a keynote speech on customer experience at the CX Summit in Cartagena, […]
Customer Experience
The COVID-19 pandemic changed everything for businesses, particularly when it comes to customer experience. Companies were forced to deal with […]
Customer Experience
The Savannah Bananas are an independent baseball team in a summer college league—a level or two below in quality of […]
Customer Experience
Is it better to overcommunicate or under-communicate with customers? With marketing, less can sometimes be more. But when it comes to customer service and customer experience issues, overcommunicating is almost always better.
Digital Experience
I recently sat down with Amber Armstrong — CMO at LivePerson — to discuss how her company is tackling personalization […]
Dan Gingiss is a customer experience keynote speaker who creates a remarkable experience for audiences while teaching them to do the same for their customers.