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Customer Experience
Video is everywhere, and many pundits are recommending that companies and individuals use video for sales, marketing, and customer experience. […]
Customer Experience
Why are companies not listening to customers? Last year, I went for a staycation with my family, and I must […]
General Business
The price of Amazon Prime is going up again, and some people are mad about it. But not Amazon’s most loyal customers, who will likely not notice or care. Why?
Customer Experience
(This post, written by Dan Gingiss, originally appeared on the GetFeedback blog.) We are in unprecedented times. Customers are more […]
Customer Experience
I’m sure this has happened to you. I mean, who in the world can keep track of all of the passwords that we have across so many sites? So we try. We fail. We try. We fail. We try one more time, and before they lock us out, we click on “Forgotten Password.”
Let me ask you something. Do you know what happens next on your company’s website?
Customer Service
Customer service on WhatsApp? I hadn’t thought of that before. But now that I’ve experienced it, I want more.
Dan Gingiss is a customer experience keynote speaker who creates a remarkable experience for audiences while teaching them to do the same for their customers.