We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on all the latest news, trends, and practices in CX!
General Business
Kim Newton spent more than 20 years at Hallmark, with the last two-plus years leading customer experience. She is now […]
Customer Experience
If you want to convince the C-Suite to invest in customer experience, you need to know your customer experience metrics. […]
Customer Experience
We cause customer frustrations when we set them up for failure. Are you creating obstacles rather than ease in your customer journey?
General Business
Success isn’t always what you expect. In the corporate world, success is defined by tangible elements – bonuses, stocks, promotions, etc. But what if success is so much more than that?
Customer Experience
You may think numbers are boring, but what if they are the crucial element you’re missing in your customer experience strategy?
Customer Experience
What could happen if you paid attention to details – like your customer’s birthday – and you created an unforgettable experience that sets you apart from the competition?
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.