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General Business

Why Business Continuity Planning Just Became Important Thing

Toilet paper. Paper towels. Clorox wipes. Hand sanitizer. Masks. These are all items that have been in short supply at […]

Customer Experience

Why Customer Experience During Crisis Matters Most?

We are in unprecedented times. Even the best crisis and business continuity plans are likely being tested right now. Some […]

Customer Experience

What Is The Difference Between Customer Service And Customer Experience?

  Shep Hyken is the Chief Amazement Officer of Shepard Presentations and a customer service and customer experience expert. He […]

Customer Service

The Do’s and Don’ts of Customer Service Automation

With so many tools available, it may be tempting to throw customers to a fully-automated customer service system. But doing […]

Customer Experience

Positive Customer Experience Examples Are More Shareable, Study Says

A recent study by business process outsourcing company Sitel Group uncovered a startling statistic about the relationship between customer experience and social media. It found that […]

Customer Experience

Customer Loyalty With Artificial Intelligence: 4 Ways to Revitalize

Guest post by Dhruv Mehta Image Source It seems that every business today is talking about how AI (Artificial Intelligence) […]

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.