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Customer Experience
A growing number of companies are installing a Chief Experience Officer (CXO) into the C-suite, with responsibility for every facet of the […]
Customer Experience
Guest post by Hardik Oza Customer churn is a cost of doing business, and in the world of software as […]
Customer Experience
The healthcare industry in the United States has long been a dichotomy in its embrace of – and resistance to – technology. While some of the world’s finest technology is used to diagnose and treat all manner of illness, patients often have to complete paper forms in the waiting room and many doctors still take notes on paper medical charts.
Customer Experience
America is getting older, and the healthcare system is buckling under the pressure. The double whammy of people generally living longer and the massive Baby Boomer generation creating the “largest-ever population of older adults in America” has necessitated a level of experience innovation in the healthcare industry that simply has no precedent.
Customer Experience
Customer experience continued to be a hot topic in 2019, and 2020 should prove to be no different. Since consumers […]
Digital Experience
Guest post by Hardik Oza Businesses use all kinds of excuses for bad customer experiences. But no matter how much […]
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.