General Business
Toilet paper. Paper towels. Clorox wipes. Hand sanitizer. Masks. These are all items that have been in short supply at […]
Customer Experience
We are in unprecedented times. Even the best crisis and business continuity plans are likely being tested right now. Some […]
Customer Experience
Shep Hyken is the Chief Amazement Officer of Shepard Presentations and a customer service and customer experience expert. He […]
Customer Service
With so many tools available, it may be tempting to throw customers to a fully-automated customer service system. But doing […]
Customer Experience
A recent study by business process outsourcing company Sitel Group uncovered a startling statistic about the relationship between customer experience and social media. It found that […]
Customer Experience
Guest post by Dhruv Mehta Image Source It seems that every business today is talking about how AI (Artificial Intelligence) […]