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Customer Experience

Why Extraordinary Experiences Don’t Have To Be Expensive or Complicated

If you want to know how to create extraordinary experiences, start by redefining “extraordinary.” Sure, you could hire Beyoncé for […]

Customer Experience

Why Language Is Critical In Customer Experience

Every point of communication between a business and its customers is an opportunity to enhance the customer experience. In particular, […]

Customer Experience

Being Witty In Your Product Offerings Will Make You More Memorable

Being Witty can make you more memorable, but what exactly is Witty and what are some examples? “Witty” is the […]

Customer Experience

What Makes An ‘Amazing’ Customer Experience?

I was recently interviewed by customer service expert Shep Hyken for his TV show, Be Amazing or Go Home! Shep […]

Customer Experience

Know Your Audience For A Better Customer Experience

Last week I had the pleasure of delivering a keynote speech on customer experience at the CX Summit in Cartagena, […]

Customer Experience

Customer Experience Experts: How Can Companies Recover From The Pandemic?

The COVID-19 pandemic changed everything for businesses, particularly when it comes to customer experience. Companies were forced to deal with […]

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.