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Customer Experience
It would be great if your company didn’t need a contact center, but eventually something will go wrong with your […]
Customer Experience
In all the talk about customer journey mapping, we don’t spend much time discussing money, yet paying can be an […]
Customer Experience
The length of any recession is uncertain, but your CX strategy doesn’t have to be. Customer experience in a recession […]
Customer Experience
NPS Detractors, the Net Promoter Score (NPS) survey respondents who rate your business between 0 and 6, are typically referred […]
Customer Experience
Most companies spend a lot of time thinking about the sales and marketing process, the customer onboarding process, and the […]
Customer Experience
Are you being responsive to customers? If not, you are risking long-term customer loyalty. In my book, The Experience Maker: […]
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.