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    Manager Joe Maddon

    Former Cubs Manager Joe Maddon’s Advice for Baseball and Business

    Former Chicago Cubs manager (and current Los Angeles Angels manager) Joe Maddon became a beloved figure in the city of Chicago, and his frequent quips – dubbed “Maddonisms” – were often quoted on T-shirts and in the media. Even as

    Customer Service People

    Why Subjective Marketing Decisions Can Lead To A Poor Customer Experience

    Marketing is becoming a data-driven discipline and with good reason. But many companies are lagging behind this trend, putting performance and ROI at risk. It used to be that marketing was looked at as a “soft skill,” whereas the finance people were the real quantitative minds […]

    Guest Blog: The Most Inspirational Show About Customer Experience

    We spend so much time beating up on companies and business. It’s #fail this and #fail that.
    But it doesn’t have to be that way. And now, there’s the PERFECT antidote. THE Experience This! SHOW.

    customer service Amazon

    Amazon Customer Service: 6 Things That Make It An Effortless Experience

    Amazon is among the most talked-about companies in the world, and for good reason. The e-commerce giant has literally reinvented multiple industries. What’s remarkable is that throughout Amazon’s growth story, it has never lost sight of its customers, repeatedly developing seamless user experiences and continuing to add value to its flagship Prime program.

    Social Media’s Impact on Customer Experience

    Social media is increasingly becoming a larger piece of the Customer Experience (CX) puzzle, meaning that a brand’s actions on social – both marketing and service – greatly affect the overall public perception of the brand. How Social Media Is

    Tale of 2 Sales

    Why Two High-Ticket Sales Resulted In Two Very Different Experiences

    This is a tale of two sales. Both are for big-ticket items, and both occurred after much research and comparison shopping. In one, the buyer has become a lifelong brand advocate; in the other, he has buyer’s remorse. What happened?…