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Customer Experience
The COVID-19 pandemic reinforced the importance of customer experience, with savvy consumers becoming more likely to seek out new brands […]
Customer Experience
Driven by cultural shifts that were heightened by the COVID-19 pandemic, more American consumers are switching brands than ever. The […]
Customer Experience
Should company values and personal politics ever mix? After Elon Musk took over Twitter, the irreverent Tesla CEO became increasingly […]
Customer Experience
It’s a new year, so why not start it off right with some powerful customer experience predictions from the world’s […]
Customer Experience
A new survey delivered a not-so-positive verdict on an issue that has become a major focus for the healthcare industry: […]
Customer Experience
Are Americans illiterate when it comes to healthcare jargon? According to a consumer survey by Policy Genius, the answer is […]
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.