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Customer Experience
In order to encourage people to #stayathome during the COVID-19 pandemic, I’ve compiled a list of my favorite Books […]
Customer Experience
It’s hard to believe that only three weeks ago I was giving the third of three keynote speeches in March. […]
Customer Experience
A growing number of companies are installing a Chief Experience Officer (CXO) into the C-suite, with responsibility for every facet of the […]
Customer Experience
Guest post by Hardik Oza Customer churn is a cost of doing business, and in the world of software as […]
Customer Experience
The healthcare industry in the United States has long been a dichotomy in its embrace of – and resistance to – technology. While some of the world’s finest technology is used to diagnose and treat all manner of illness, patients often have to complete paper forms in the waiting room and many doctors still take notes on paper medical charts.
Customer Experience
America is getting older, and the healthcare system is buckling under the pressure. The double whammy of people generally living longer and the massive Baby Boomer generation creating the “largest-ever population of older adults in America” has necessitated a level of experience innovation in the healthcare industry that simply has no precedent.
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.