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Customer Experience

How The Alcohol Industry Has Pivoted The Customer Experience

The customer experience of drinking alcohol has changed quite a bit in the last year. Remember wine and spirit tastings […]

Customer Experience

Ellen DeGeneres’ Favorite Scientist: Steve Spangler

Steve Spangler, teacher-turned-scientist-turned-experience maker (and Ellen DeGeneres’ favorite scientist) discusses the importance of being in the right place at the […]

Customer Experience

Video In Customer Experience: Explaining Things To Your Customers

Using video in the customer experience can be a game changer. Why? Because sometimes as consumers, we just have to […]

Customer Experience

The Amazon Customer Experience Remains Elusive To Other Retailers

Why does everyone talk about Amazon’s customer experience? It’s both because Amazon is so good, and others just don’t measure […]

Customer Experience

Customer Experience is Not Just an Art; It’s Also a Science

Image by Yan Wong from Pixabay  Guest Post by Howard L. Lax, PhD Some business leaders still see Customer Experience […]

Customer Experience

10 Customer Experience Books Worthy of Discussion

One of the featured segments on the Experience This! podcast is called Book Report, where we feature an important customer […]

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.